You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. 

Membership Portfolio Services is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services connect Card Members with Merchants - a key differentiator of our Membership Model - and which also represent a significant opportunity to help drive our growth over the mid-to-long term.

Amex Offers sits within the Membership Portfolio Services Team.

Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants, Advertisers and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic marketing partnerships that deliver – through the Amex offers platform - unique differentiated value to reach high-spending Card Members in the digital channels where they engage with American Express. Through this solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs - delivering deep insights and maximizing results.

How will you make an impact in this role?

This Manager position will be responsible for both setting the framework for Offers 3rd party partner growth and implementing new or growing existing capabilities such as SKU offers. He/She will report to the Director of Amex Offers Global Capabilities in the Amex Offers team. They will be focused on growing the business and our capabilities through scalable 3rd party partnerships and by activating new features and functionalities such as new offer types and budget tools. This role will work in partnership with many teams across the enterprise including the Amex Offers Team (Global COE, Sales & Sourcing), product development teams, engineering, analytics and strategy teams to identify, assess and set the framework for new capabilities and new revenue opportunities.

Key Responsibilities

• Identify and assess new capability partnerships and partner with teams to test and grow capability expansion opportunities.

• Lead vision for item-level (SKU) offers, including partnerships, capabilities, and framework for pilots.

• Lead business requirements for specific Amex Offers features and tools

• Opportunity sizing: Assess whitespace ideas and create business case proposals and justifications for new features or partnerships.

• Partnership Management: develop relationships with external partners and identify growth opportunities that align with the partner and Amex goals.

• Collaboration and Communication: work cross-functionally to identify and define opportunities and communicate requirements, timelines and launch plans accordingly.

• International Rollout: As part of the Global Center of Excellence, manage requests and enhancements for core global markets and assist with product rollouts in these markets.

Minimum Qualifications

• Experience working on a Loyalty product, Card linked Offers product or an Advertising product.

• Comfortable navigating in whitespace, researching and assessing competitive landscapes and building business proposals and frameworks.
•  Experience taking a strategy or framework and launching pilot projects or products and know-how in establishing initial KPIs and other measures of success.

• Ability to manage multiple stakeholders (and time-zones) across the US, EMEA, APAC and more.

• Proven track record of positively collaborating with and influencing partners in a matrixed environment to achieve outcomes.

• Ability to manage multiple business and technology workstreams, as well as the strong organizational skills necessary to do so.

• Proven ability to adjust quickly to shifting priorities and manage through ambiguity and rapid change.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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