We strive to develop a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives.

We are thrilled to announce an opportunity to join our team as:

Account Manager Farmer

Full-time | Panama | Hybrid model

An Account Manager at SoftwareOne is responsible for cultivating and nurturing deep client relationships while delivering the best of our software solutions. Taking ownership of revenue, profit/loss, and growth objectives for existing client accounts, focusing on renewals, cross-selling, and upselling opportunities. Collaboration with Operations Managers and Customer Success Managers (CSMs) will be crucial to ensure detailed solution delivery. Demonstrating the diverse resources within SoftwareOne to address client queries promptly and effectively, ultimately driving client satisfaction and business growth.

The role:

Develop Deep Client Relationships

• Develop and maintain strong, long-lasting relationships with clients, understanding their needs, challenges, and objectives.
• Act as the primary point of contact for client inquiries, issues, and feedback.

Drive Revenue Growth

• Own revenue, profit/loss, and growth objectives for assigned client accounts. See opportunities for upselling, cross-selling, and contract renewals, maximimprovingvalue of SoftwareOne's offerings to clients.

Collaborate Across Teams

• Work closely with Operations Managers and CSMs to ensure timely and successful delivery of solutions to clients.
• Coordinate with internal teams to address client needs and resolve issues efficiently.

Solution Delivery Oversight

• Supervise the progress of solution delivery, ensuring that client expectations are met or exceeded.
• Proactively identify and address any roadblocks or challenges that may arise during implementation.

Resource Allocation

• Use SoftwareOne's resources optimally to address client queries.
• Engage with technical guides, consultants, and other relevant teams as needed to support client requirements.

Opportunity Identification

• Continuously assess client accounts for opportunities to expand and enhance SoftwareOne's presence.
• Proactively identify areas for improvement and propose innovative solutions to meet evolving client needs.
• Knowledge of the local market and active customer portfolio.
• Experience driving new business in accounts at the C-suite level or equivalent

Performance Tracking and Reporting

• Supervise key performance metrics related to revenue, client satisfaction, and account growth.
• Prepare regular reports and updates for internal customers, highlighting achievements, challenges, and action plans.
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