With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Services Group (GSG) Colleague MIS & Analytics team (CMA) is seeking an analyst to help drive the performance of our frontline colleagues. The Analyst – Performance Management & Incentives will have the responsibility of defining, implementing and maintaining a performance management program for the front-line colleagues and leaders across GSG card servicing processes for servicing teams in multiple markets globally.

How will you make an impact in this role? 

• Manage day-to-day Performance Management and Incentives processes, driving process improvements by analyzing technical issues, performance results, and future project impacts.

• Ensure the incentives meet all AXP Governance requirements including documentation, approvals and reporting.

• Provide analytical support for operations through analysis of performance data to identify trends and drive necessary plan changes. 

• Establish partnership with critical customers by creating solid informal as well as formal communication, including but not limited to meeting facilitation, status updates, and tool clarification / up-training.

Minimum Qualifications

• Highly organized and detail oriented
• Strong written and verbal communication skills, including the ability to communicate effectively with GSG leadership

• Advanced in Microsoft Excel
• Analytical ability: comfortable working with and manipulating data, ability to find errors in large data set or reports
• Able to work independently, as well as collaborative. 
• Flexible with shift timings to support the international business, as needed

Preferred Qualifications 

• Knowledge of Global Services Group Operations, a plus

Salary Range: $70,000.00 to $135,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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