Job Details
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
We are seeking an upbeat, self-motivated colleague to join our dynamic Early Tenure team as an Account Development Consultant. The Early Tenure Team is responsible for the on-boarding and early tenure treatment of our newly acquired commercial clients. The ADC’s role is focused on driving charge volume by completing the onboarding of client’s business and corporate programs. This includes engaging, educating, and growing new commercial card clients through outbound, dialogic treatment to ramp spend and build meaningful, deep, and loyal relationships. This is a great opportunity to be a part of a strong, dynamic team that is responsible for the most critical moments of a client’s tenure and sets the trajectory for their relationship ahead with American Express.
Responsibilities:
- Outbound telephone-based consultation and account development.
- Understand client needs, provide appropriate solutions and resolve/redirect client concerns.
- Use consultative selling & negotiation skills to achieve growth in charge volume.
- Quickly earn client trust to recommend payment efficiencies, while demonstrating value.
- Develop cross-functional partnerships to optimize Blue Box values.
- Adhere to Blue Box Values, GCS Sales Practices and Standard Operating Procedure and American Express Leadership Behaviors.
- Be a champion of and for Compliance within US SME AD and GCS.
- Training will be 5 weeks fully onsite at the Sunrise, Florida location.
- After training, colleagues will have flexibility to work in the Hybrid model (3 days onsite).
Qualifications:
- Business and Corporate Program Knowledge preferred
- Prior consultative sales or account development experience, preferably in an outbound call environment.
- Effective account development with proven experience in building and managing an effective "pipeline" of growth opportunities.
- Must possess the ability to build and leverage relationships with internal colleagues and support personnel.
- Proven ability to handle multiple priorities, work in a fast-paced environment and make decisions quickly while demonstrating flexibility, resourcefulness, personal accountability, and resiliency.
- Must have proven organizational, self-motivation, and excellent time management skills, with a strong attention to detail, and the ability to meet critical deliverables and deadlines.
- Convey a focused work ethic & possess an enthusiastic “can do” attitude.
- Experience with SalesForce.com and intranet-based applications/platforms a plus.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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