Location

You may work remotely from your home office, within the Guadalajara area.

As a member of the Center of Excellence team, you understand our customers’ most pressing business and performance needs and you are committed to helping our customers solve complex challenges throughout their customer journey.

You will work closely with Product, Sales, Professional Services and Support teams, collaborating to drive customer success.  You will also provide guidance and advocate for the Center of Excellence point of view on Kinaxis best practices within the broader Kinaxis eco-system.

• Articulate the value of the Kinaxis solution throughout the customer journey and serve as a product and supply chain subject matter expert
• Respond to our customers’ business-critical needs, determining issue root cause and driving plans to rapid resolution through the investigation of complex data and algorithm configurations
• Provide functional and technical guidance to internal and partner organizations during design and development to best leverage Maestro capabilities while delivering high-quality solutions
• Research, define, advise and present on Maestro best practices
• Drive continuous value for customers, ensuring alignment on key business drivers and recommending tactical and strategic improvements for customer satisfaction and adoption
• Partner with the Product organization to ensure business use cases for new features are well defined, understood and meeting market needs

• Bachelor’s or Master’s degree in Supply Chain, Computer Science, Engineering, Statistics, Information Technology or a related field
• Minimum of 8 years of relevant experience in supply chain management disciplines, and/or business software consulting
• Minimum of 4 years of deep expertise in Supply Chain software. Preference is given to candidates with Maestro experience (Integration/Solution Development/Authoring) and certifications.  Strong techno-functional knowledge of SAP, Oracle or other ERP systems is also an asset
• Deep domain knowledge of one or more functional supply chain planning processes such as S&OP, Demand Planning, Supply Planning, Production Planning and/or Inventory Management
• Excellent problem solving and critical thinking skills, able to synthesize a high volume of complex information to determine and guide teams towards the best course of action
• Strong mentorship, presentation, and communication skills
• Solid understanding of the Customer Journey
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of customer satisfaction
• Ability to travel 25-40%

#Full-time #Senior #LI-Remote #LI-KH1

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. 

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. 

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.