What you can expect

As a Zuora Business Analyst, you will design critical processes for the subscription-based billing system. This person will partner with teams including e-commerce, Salesforce, Oracle, Data engineering, etc to architect solutions. In addition, the person will closely work with business analysts, data engineers, and stakeholders, to design and build solutions to meet business requirements. The ideal candidate needs to have a thorough understanding of SaaS/Subscription business models, good communication skills, analytical skills and knowledge about PL/SQL.

About the Team

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver solutions to refine the SaaS selling model for Zoom products, managing the sales lifecycle from Quote to Cash. You would be developing and enhancing the way the entire ecosystem communicates and caters to increasing the overall MRR.

What we’re looking for

• Have 7 - 10 years of experience in Saas/ Subscription business models and designing solutions for the same.

• Possess in-depth knowledge of the Zuora platform or equivalent products.

• Possess the capability to compose both basic and sophisticated SQL queries for extracting data, facilitating analysis and verification processes.

• Translate business requirements to technical user stories for the development team.

• Integrate cutting-edge technologies and streamline business systems to tackle complex challenges effectively.

• Possess a proven track record of documenting, analyzing, and enhancing business workflows to improve both efficiency and effectiveness.

• Be receptive to operating within a closed-stack system developed on the Zuora Platform, facilitating the management of customer subscription and billing journeys for SaaS products.

• Demonstrate working knowledge of any RDBMS such as Oracle, MySQL, or MS SQL Server is required. Additionally, proficiency in Liquid scripting is considered an advantage.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.