With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

We are part of the Enterprise Digital Experimentation & Analytics within the Enterprise Digital and Data Services organization at American Express. Our mission is to leverage data to drive and test actionable insights to propel customer acquisition, engagement, and satisfaction resulting in business growth.

As a Manager, you will serve as a budding subject matter expert on analytics implementation and performance metrics. You will partner with engineering and product partners to enable data capture that supports detailed analysis and drives business growth through data-driven customer insights. 

• Act as the global solution design expert and liaison between engineering, analytics, and the business at an organizational level.

• Capture and prioritize critical business requirements for tracking performance of digital customer journeys.

• Accurately identify which types of variables are needed, including where and how to collect the data.

• Translate business requirements into a technical solution

• Work closely with web development teams to ensure accurate tagging and data layer implementations.

• Train and develop engineering talent to embrace tagging best practices.

• Adobe Certified Analytics Developer

• 5+ years’ experience in digital analytics using Adobe Analytics, with a focus on tag management, implementation, and solution design.

• Experience in web development languages and tools, json, code editor and mobile debugging tools

• Experience in building dashboards, reports, and visualizations to validate data capture and quality.

• Strong verbal, presentation, and written communication skills

• 2+ years as a Solution Architect experienced in leading delivery of analytics implementations

• 2+ years of technical writing to include delivering and maintaining technical documentation.

• Excellent critical thinking skills, with a demonstrated ability to identify issues, tackle problems quickly.

• Ability to maintain focus and efficiency in uncertain situations with a diverse group of colleagues and internal partners.

• SQL and/or HIVE programming skill is a plus.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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