At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Impact Product Description

With the many solutions and products within ServiceNow, customers often struggle to get the full value out of their purchase. Impact is an offering that aims to help ServiceNow customers accelerate adoption and track the value of their ServiceNow deployment. Impact also includes an element of tracking platform health, whether through surfacing cases where best practices are not being followed, monitoring instance health in customers’ development cycle, and tracking technical debt. Finally, the most powerful feature of impact is to make recommendations on what next steps should be taken that will help customers achieve the most value. A significant emphasis in the upcoming roadmap is on leveraging AI and GenAI to improve these recommendations and enhance them to new areas.

The Impact product is unique in that it serves both our end customers and the ServiceNow professional services which support the customer as part of the Impact offering. The product is currently under the process of an internal re-platform to better support these two needs.

The combination of major architectural change and drive for successful AI driven solutions create a great opportunity where anyone joining the team can have a high impact and opportunity for development.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:  

• Exposure to teams in new areas within and outside the development organization, to ways in which ServiceNow runs its business, and to a fast-growing product area
• Diverse technological opportunities, and exposure to problems that require creative solutions. Including but not limited to AI and GenAI, interfacing with 3rd party tools used by ServiceNow, leveraging and enhancing existing SN solutions and bringing them to their full now-on-now potential, and more.
• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing

To be successful in this role you have:

• 4+ years of experience with JavaScript or a similar OO language- MUST
• 4+ years of experience with Java- strong advantage
• Passion for JavaScript and the Web as a platform, reusability, and componentization
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Experience with any of the modern UI frameworks like Angular, React or Vue
• Analytical and design skills
• Ability to work with cross-cultural teams
• AI / GenAI experience – advantage
• Experience with the ServiceNow platform- Optional

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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