It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role: 

The Customer Outcomes Principal Business Process Consultant designs processes, built on ServiceNow, to achieve customers' desired outcomes. The Principal Business Process Consultant provides expertise related to the processes enabled by the ServiceNow platform.

• Apply ServiceNow knowledge and Security Operations domain expertise in customer engagements to provide optimum workflows.
• Design efficient workflows based on ServiceNow SecOps product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
• Draft user stories and train customers to create their own acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
• Be a contributor to leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Work with partners, in a co-delivery engagement, bringing leading practices guidance to the customer and partner team.
• Play an important part of the Now Assure offering working with ServiceNow Partners.
• Support the professional development of others through means of mentoring
• Seen as an expert across the industry and an active contributor of leading practices.
• Involved in more complex engagements, providing deeper expertise in a single workflow or scope across multiple workflows

To be successful in this role you have:

• 8+ years of progressive experience as part of professional services organization; or equivalent education/experience is a MUST.
• Experience leading security operations consulting engagements is a MUST.
• Industry domain expertise in Security Operations is a MUST.
• CISSP or equivalent certifications are highly preferred. 
• JavaScript proficiency is preferred.
• Ability to fulfill technical consultant tasks as needed.
• Creativity with comfort running projects independently.
• Experience driving complex issues through analysis and resolution.
• Experience working collaboratively.
• Ability to travel up to 50%
• ServiceNow certifications preferred:
  • ServiceNow Certified System Administrator 
  • ServiceNow Certified Developer 
  • ServiceNow Vulnerability Response Implementations Certification 
  • ServiceNow Security Incident Response Certification 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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