Basic Function 

Responsible for the on-site physical installation, functional testing, and quality inspection of surgical light suspensions, surgical booms, video integration systems, and other ancillary equipment (room cameras, video monitors, video signals, etc.).  Integration Specialists deploy cutting edge technology in various healthcare environments including ER, OR, ICU, Trauma, Cath Labs, hybrid ORs, and surgery centers. As an Integration Specialist you would be responsible for delivering a world-class customer experience by installing integrated audio–visual, mechanical and network systems of various configurations to deliver individualized solutions for caregivers. Our integration specialists partners with internal teams including sales, project engineering, project management, field service and external teams including electricians, plumbers, general contractors and perioperative hospital staff.  Integration Specialists represent Stryker in day-to-day customer interactions through detailed communication and documentation of project timelines, pre-installation requirements, equipment delivery, installation progress, and room turnover.     

Responsibilities 

• Confirms site readiness of pre-installation requirements and infrastructure and performs detailed product inventory of installable equipment. Communicates issues to internal project team and follows up for resolution. 

• Responsible for the installation of all surgical light suspension systems, surgical booms, video integration systems and associated cabling to deliver appropriate video signals as well as installation of ancillary equipment (room cameras, video monitors, etc.) in accordance with quality and safety standards as well as state, industry, and international standards 

• Programs, tests, and inspects all video integration sources according to design specifications and in accordance with quality and safety standards.  

• Able to troubleshoot and determine root cause of failures of installable equipment. Performs diagnoses and repairs of equipment according to established quality guidelines and procedures. Tests equipment to ensure proper operation and quality output.  

• Documents & Maintains accurate records of equipment installation and associated activities. Completes daily update reports and other administrative responsibilities in a timely and accurate manner. Provides project updates to relevant stakeholders. Coordinates with Quality to ensure compliance with regulatory and operational requirements. 

• Able to interpret, understand, and install equipment according to complex wire diagrams and CAD drawings.  

• Able to understand infrastructure, electrical, and network requirements of installable equipment. Coordinates with internal project team to communicate these expectations with customers and contractors and coordinates requisite support. 

• Able to learn and understand basic Internet Protocol (IP) and computer networking requirements as related to Stryker integration products. 

• Able to understand and implement identical installation and integration practices at different locations in order to ensure consistency and serviceability. 

• Coordinates and books travel arrangements for self, based on job location and in accordance with company guidance. 

• Manage daily schedule to ensure timely arrival and completion of all Installation activities. 

• Maintains project stakeholder relationships, communicates progress updates, and provides basic operational training to customers as needed. 

• Manages and maintains inventory of assigned tools and equipment. 

• Responds to internal and external customers' inquiries and requests for service. 

• Communicates with customers regarding the status of their project and provides clear and timely updates on project progress. Effectively builds relationships with internal and external business partners to provide outstanding customer service experience. 

• Communicates lessons learned and provide feedback to cross-functional partners to improve business processes. 

• Adheres to all safety policies and standards as dictated by customer facilities and by Stryker. 

• Completes training to ensure proper PPE is utilized during execution of job responsibilities. 

• Advocates the importance of safe work practices. 

• Must be able to travel up to 95% of the time, to and from the job site as specified by manager/supervisor.    

• Utilizes the following software applications in execution of job responsibilities: Salesforce, Agile, Workday, Concur, Compliance Wire.