With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

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The Global Learning and Knowledge Management (GLKM) is seeking a learning professional with extensive experience in instructional design and strong results in transferring training into performance results.

This individual will be responsible for leading design projects that will transform learning into a more engaging and interactive process. We are looking for a leader that is accustomed to working in a matrix environment and will partner with leaders and designers to define needs, translate business requirements into performance-based learning and execute innovative learning strategies.
The ideal candidate will be able to apply advanced adult learning theories into a practical application-based training strategy.

The incumbent will manage the overall curriculum design for the programs and processes they manage while collaborating with Instructional Designers and partners to implement the design products.

They will closely partner with GLKM team members in delivering a globally consistent training experience that directly impacts the success of American Express and our internal clients. The goal of all programs designed will be to deliver a world class learner experience and drive measurable positive business impact, including top box customer satisfaction results.

The successful candidate will have experience in conducting training related Analytics/Design and Development/Implementation with overall program evaluation. This role will have the ability to influence and drive results in a highly collaborative environment while performance consulting with key business leaders on their long-term business needs.

The ability to communicate effectively in visual, oral and written form and deliver engaging presentations to business leaders is a critical skill for success. The ideal candidate will design learning strategies that will leverage e-learning and other delivery methods that will support the acceleration of learning as measured in business performance.

The ideal candidate will be able to articulate their vision on how training can help deliver performance results that will help our customer care professionals in key measures of customer satisfaction. Proven experience as an Instructional Designer in a global corporate organization is preferable with strong proficiency with industry standard design software (including Adobe Creative Suite, Articulate Storyline 360 and Captivate) and multimedia experience including video production is essential.

Responsibilities

·       Plan and manage instructional design projects.

·       Consult with business partners across geographies to define and craft the learning strategy and plans.

·       Promote collaboration, partnership and relationships among the participants and stakeholders in a design project.

·       Select, modify, or create a design and development model appropriate for a given project.

·       Work with a team of instructional designers, who will design, develop, and build blended learning experiences.

·       Acquire and apply new technology skills to instructional design practice.

·       Create the design outline for a curriculum or program.

·       Analyze existing curriculum to determine if there are changes in the learner knowledge base, technology and or the organization.

·       Design learning that reflects an understanding of the diversity of learners and groups of learners.

·       Ensure curricula and courses are mapped appropriately and published on Navigator in a timely manner

·       Be a thought leader in instructional design and innovation.

Qualifications

• Design learning that reflects an understanding of the diversity of learners, including the proven understanding of cultural differences that may apply

• The ability to apply concepts, techniques and theory of other disciplines to instructional design assessment strategies

• Extensive experience designing, developing and delivering emerging learning solutions including game-based learning, video, micro-learning, simulations and immersive scenarios requiring multiple branching elements

• Strong project management and leadership proficiencies to achieve design target timelines

• Advanced English

• Experience in project management

• Ability to problem solve with minimal supervision and balance multiple projects while working collaboratively in a team-based environment

• Superior interpersonal, writing and communication skills enabling interfaces with all levels of the organization and stakeholders

• Demonstrates strong interest in growth and knowledge in the realm of adult learning theory and education technologies

• Ability to use Microsoft Office Products in Word, PowerPoint, Excel and Project

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.