With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Travel & Lifestyle Services (GTLS) provides our Card Members around the world with a full range of travel services, from trip planning and booking to enhancing the broader travel experience. It is our mission to become essential to our customers by providing differentiated products and services. To accomplish this, we must make Membership come to life every day.

As we continue to enhance our value propositions for our most premium customers, servicing plays an ever-increasing critical role. Our Premium Card Members are global citizens and American Express strives to deliver a consistent and world-class servicing experience across our global footprint.

The GTLS Servicing Strategy and Execution team is responsible for designing the Premium Card Member Servicing Experience and deepening engagement with our Card Members by setting the service delivery strategy and standards across all GTLS Markets. You will report into one of the GTLS Servicing Strategy.  Managers and will support the evolving Premium Card Member Servicing Strategy for Travel & Lifestyle Services. You will be a key player in driving enterprise goals through the lens of Customers, Shareholders and Colleagues. You will collaborate with multiple internal groups to support optimization, strategy, and execution and ultimately drive and deliver on the GTLS Servicing Vision.

We are seeking an experienced and high-performing Industrial Engineer to join the GTLS Servicing Strategy and Execution team. We are seeking someone with intellectual curiosity, a proactive nature, attention to detail, comfortable with data and strong work ethic. This includes but not limited to:

• Provide complex analytical support to project-based work.

• Extend project support on all efforts that impact GTLS Servicing changes.

• Translate Business/Stakeholder requirements into scope as needed.

• Facilitate and lead cross-functional initiatives across multiple business functions.

• Lead and coordinate testing and output verification, where applicable.

• Develop and maintain strong relations with stakeholders/colleagues across different geographies and organizational levels.

• Conduct basic quantitative analysis and turn data into valuable actionable insights and opportunities.

Minimum Qualifications:

• Bachelor’s degree in industrial engineering, Data Science or other related fields.

• Intermediate to advanced SQL knowledge. 

• Have a passion for structured and ad-hoc analytics, strategy, process design and improvement in a fast-paced, dynamic work environment.

• Ability to support large, complex initiatives involving multiple business groups and stakeholders

• Resilient and flexible, with the ability to deal with ambiguity and rapid change.

• Creative, with ability to combine best practices with new ideas to create compelling experiences for customers to deepen their engagement.

Preferred Qualifications: 

• Expertise in Project Management software. 

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.