Job Details
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Your mission:
In this role, you will be responsible for managing a group of ~7 Lead Generation Representatives whose main objective is to guide customers through the American Express Business Line of Credit application process and ultimately help qualify as many applicants as possible. Success in this role is measured by the team hitting and exceeding quarterly sales goals in a competitive, collaborative, and compliant environment.
What you’ll be doing:
-
Manage a group of Lead Generation Representatives
-
Conduct call monitoring for effective coaching and feedback
-
Develop team through motivation, guidance, and product knowledge
-
Track and coach towards quarterly targets
-
Collaborate with other teams across the organization
-
Participate is projects to help grow and optimize Lead Gen as a whole
-
Utilizing leading indicators and reporting to coach to individual performance
-
Partner with key stakeholders to improve the product, processes, and procedures.
Expectations:
-
Operate in a compliant and ethical manner
-
Contribute to the success of Lead Gen as a whole by being a thought leader
-
Uphold Amex’s Bluebox Values on a daily basis in everything you do
-
Manage multiple workstreams while simultaneously supporting your team
-
Become a subject matter expert (SME) on business line of credit to support your team
What we’re looking for in you:
-
3-5+ years of sales experience selling to SMBs
-
Past telephone sales experience
-
History of consistently exceeding sales goals
-
Experience selling software, platform and/or SaaS solutions to SMBs
-
Has a desire to grow personally and professionally
-
Experienced at growing and developing others
-
Strong communication skills
-
Salesforce experience a plus
-
Collaborator that can work with cross-functional partners
-
Previous sales leadership experience a plus
Interpersonal skills we’re looking for:
-
Empathy: Demonstrate that you genuinely care about others.
-
Creativity: Think outside the box; take risks and ignore doubts in an effort to challenge the status quo.
-
Proactivity: Resourceful, has grit, and a positive "can-do" attitude; acts without being told what to do.
-
Flexibility/Adaptability: Can handle rapidly changing priorities and projects.
-
Analytical Skills: Able to structure and process qualitative or quantitative data and draw insightful conclusions from it; exhibits a probing mind and achieves penetrating insights.
-
Follow-Through: Follows through on items without being managed.
-
Communication: Excellent communication and influencing skills and ability to work across multiple groups with ease.
-
Colleague Development: Ability to provide back and forth feedback with direct reports to help progress career development and individual performance.
-
Compliant & Ethical: Operating with a strong moral compass, doing the right thing even when it isn’t the easy thing.
This will be a Hybrid position where you will be in the office 3 days a week.
Working hours are Monday through Friday, 11-7 EST.
Training schedule & hours may differ from working hours.
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
