With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Colleague Services (CS) organization within the Colleague Experience Group (CEG - also known as Human Resources) at American Express plays a critical role in providing the outstanding services, capabilities, data, and insights that enable a great colleague experience. We build, run, and evolve the incredible platforms, products and services that enable colleagues to do their best work every single day.

How will you make an impact in this role?

This role will report to the Manager of Digital Product Solution Design within CSDC group. As part of this team, you will manage the system configuration and digital capabilities of Oracle Learn Cloud systems within American Express. You will provide in-depth expertise on the use and configuration of Oracle Learn Cloud applications to create intuitive, end-to-end colleague experiences, enable efficient HR business processes, and to accelerate business strategy. You will partner with operations, product, vendors, and Technology engineering to unlock the full potential of our HR systems.

Job responsibilities include:

• Support the functional aspects of Oracle Learning Cloud projects, from planning to deployment.
• Create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.
• Support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.
• Conduct functional testing and quality assurance of Oracle Learning Cloud solutions.
• Provide end-user training and post-go-live support for Oracle Learning Cloud solutions.
• Manage the functional issues and risks of Oracle Learning Cloud projects and escalate them as needed.
• Collaborate with other Oracle HCM modules and expand your expertise in other modules.
• Stay updated on the latest Oracle Learning Cloud features and enhancements and provide recommendations for improvement.

Key Qualifications:

• Bachelor’s degree in computer science, Information Systems, Business Administration, or related field.

•  ~5 years of experience in Oracle HCM Cloud, with ~2 years of experience in Oracle Learn Cloud.

• Strong knowledge of Oracle Learn Cloud functionality, configuration, integration, testing, and best practices.

• Experience in leading Oracle Learn Cloud functional workshops, gathering and documenting business requirements, designing and configuring Oracle Learn Cloud solutions, conducting testing, and providing end-user training and support.

• Excellent communication, presentation, and interpersonal skills.

• Ability to work independently and as part of a team.

• Certification in Oracle Learn Cloud is preferred.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.