You will be an experienced and motivated Professional, ideally with several years of relevant experience in a customer-facing support function who possesses an outstanding balance of technical depth and strong social skills. If you have the experience/knowledge required, you have the chance to join the team as they help individuals and businesses manage their infrastructures.
As part of the Support Team, you will be responsible for ensuring that incidents and requests are fulfilled against relevant service level agreements and customer expectations.
Working as part of an integrated team as an Associate Consultant you will typically receive tickets on the complex issues occurring in Azure platform.
You will need to work with the other Consultants to ensure you have all the relevant information available to resolve the incident or fulfill the service request.
You will also be expected to pass on your knowledge in resolving the case with the more junior members of the team and provide some coaching for them.
You may also be required to raise an incident ticket with Microsoft under our Premier Support arrangement with the approval of the Team Lead.
Serve as the single point of contact for customers related to Microsoft Azure issues.
Learn and use ground-breaking technologies
Apply advanced troubleshooting techniques to provide unique solutions to our customer's individual needs
Drive customer communication during critical events
Experience and desire to work in a multicultural team and environment
Good oral and written communication skills in the desired language(s). C1 level of English Language is required
Contribute to knowledge sharing within a community (e.g. team, practice, or project).

Associate Consultant

Associate Consultant

Job Details

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