With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Enterprise Communications & MarTech Experiences (ECMX) is a global organization that sits within Enterprise Digital & Data Solutions (EDDS) and is American Express’ marketing services center of excellence with the charter of driving high quality, customer-first marketing that accelerates business growth through optimized go-to-market solutions and the development of best-in-class MarTech products & processes.

Responsibilities

The Director of Enterprise Segmentation, Targeting & Eligibility suite of products will be a member of the Marketing Data & Activation Platforms (MDAP) team within ECMX. The vision of ECMX is to create frictionless, intuitive colleague journeys in support of innovative and impactful customer experience marketing, achieved via configurable, composable and automated technology underpinned by best-in-class product management. The Director will be responsible for several Customer Marketing Segmentation, Targeting & Eligibility data products that perform critical roles in Enterprise Marketing value chain.

The Director will be responsible for:

• Leading a team of Product Managers/Owners responsible for POA Segmentation, Targeting & Eligibility Platforms (primarily the audience targeting, segmentation, and data components of a MarTech stack)

• Establishing robust and clearly articulated outcomes and key results (OKRs) to ensure that all development is specific, measurable and meaningful with the customer at the core.

• Advocating the true north product principles of User Research, UX, Experimentation, Outcome Based Roadmaps, Objectives & Key results etc.

• Demonstrating a detailed understanding of the Marketing Execution lifecycle and value chains globally, to identify areas of optimization and transformation.

• Investing significant time interacting with customers to identify needs, opportunities, gaps, and solutions to address. Demonstrate the ability to translate business needs and requirements into technical solutions.

• Digesting complex information and synthesizing into compelling business cases to drive product investment.

• Creating clear and compelling articulations of the product portfolio vision and associated definition of success tied to company and organizational outcomes.

• Establishing 12+ month product roadmaps grounded within both value streams and value chains with well-defined and understood impacts and dependencies. Partnering with customers and engineering partners to ensure that roadmaps are inclusive of partner demand solutions as well as ongoing product modernization efforts

• Leading product development for key business partner driven initiatives prioritized through the Lean Portfolio Management (LPM) process.

• Working in close partnership across the ECMX leadership team to ensure coordinated product development and a deep understanding of the role of workflow and set up capabilities in the E2E marketing value chains.

• Demonstrating a keen grasp of technical capacity drivers to ensure that technical capacity is appropriately balanced and allocated.

• Demonstrating a mature ability to negotiate and employ the confidence to appropriately assess and align upon trade-offs when required. Be an ever-present advocate for the team in support of prioritization and removing roadblocks.

• Partnering with engineering partners, establishing a clear architectural vision for all platforms and associated integrations to ensure that all parties are aware of each product’s role and application boundaries.

Minimum Qualifications

A successful candidate will have:

• Background in Customer marketing, big data technologies, SAFe/Agile/Lean Business practices, and/or analytics a plus

• Bachelor’s degree in business or technical field such as computer science, mathematics, engineering, master’s degree in business is highly preferred
• A strong strategic approach with prior experience developing and effectively delivering on product roadmaps.
• Experience working in the agile product management space and strong technical knowledge to be able to challenge the status quo.
• Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information.
• Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment.
• High degree of organization, individual initiative and personal accountability and resiliency; and
• A track record of leading and encouraging teams through complex initiatives.

What is it about you?

• You have a passion for driving efficiencies, unlocking new growth opportunities, and challenging the status quo.

• You are a strong collaborator who can develop positive relationships.

• You receive high praise from business partners on your solution-oriented attitude to proactively solve problems.

• You are able to influence and gain consensus to new insights.

• You are able to connect dots across many complex work streams.

• You are comfortable making decisions with imperfect information.

• You’re able to understand and successfully navigate competing partner priorities.

• You can be in the weeds when needed to develop effective solutions.

• You can build trust with and encourage your team.

• You maintain calm under pressure.

• You hold yourself accountable.

Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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