We're seeking someone to join our team as an Amenities Manager to manage and provide oversight of the Amenities Programs across the Americas in accordance with Morgan Stanley's global standards for hospitality and service excellence.

The Employee and Guest Services function is responsible for Morgan Stanley Employee and Guest Services ranging from onsite food outlets to executive dining, conferencing, fitness, switchboard, visitor management, and reception services.  We foster engagement and commitment with the programs we develop by aligning employees and personal goals with corporate purpose and by applying design thinking to the employee experience.

In the Corporate Services division, we empower our businesses by creating collaborative workplace solutions and commercial services that enhance the employee and client experience, while optimizing the value of our sourcing and third-party lifecycle to enable the Firm to do-and-win business.  This is a Vice President position within the Amenities team, which specializes in several or all services relating to amenities, including executive dining rooms, company cafeterias, onsite fitness centers, offsite gym discounts, guest services, etc.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. 

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…

What you’ll do in the role:

·       Support Americas Amenities Lead by managing Morgan Stanley vendors in an effective manner ensuring compliance with Morgan Stanley vendor management program, rules, guidelines, minimizing risk, protecting the firm and its franchise, and in line with the firm's commitment to Environmental standards.

·       Manage the delivery of service and operational readiness for new amenity space across the Americas to meet Morgan Stanley's global standards for best-in-class services including the documentation of operating models, service levels, resource planning, marketing, and communications.

·       Develop Pantry Program standard design, monitor service levels and performance in partnership with the vendor and workplace design team.

·       Track and monitor KPI's, SLA's and drive vendor performance for continuous improvement.

·       Develop Monthly and ad hoc Executive Summary Reports including Operational and Financial performance, KPIs and Metric for Amenity functions and locations within region.

·       Collaborate with other departments in Corporate Services such as Security, Facilities, Projects, Multimedia, and Engineering and identify areas for improvement.

Employee Experience:

·       Implement regional programs and initiatives across functions and service providers.

·       Ensure EGS functions operate at the highest levels of client satisfaction on a consistent basis and create an exceptional workplace experience for the people of Morgan Stanley.

·       Build relationships, collaborate, and strategize with service providers and internal stakeholders to create a 'best-in-class' and 'fit for purpose' environment for employees and clients.

·       Develop marketing and communications for strategic initiatives and service programs in partnership with service providers and internal communications.

·       Maintain an active awareness and understanding of global workplace trends, innovations, and opportunities.

What you’ll bring to the role:

·       Formal qualification and B.S. degree

·       Minimum 5 years of relevant experience

·       Experience should relate to corporate amenities and working with 3rd party vendors.

·       Experience working with internal clients and stakeholders with an ability to communicate clearly and develop relationships with business partners.

·       Ability to learn and understand financials and budgets.

·       Candidate to possess a high level of attention to detail, the drive and determination to deliver first class services in a fast-paced environment.

·       Strong verbal and written communication skills

·       A strategic thinker and self-starter with an entrepreneurial spirit

·       Experience with programs such as Chatbot, Qualtrics preferred and AI technologies.

What you can expect from Morgan Stanley:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect, and cross-collaboration. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

At Morgan Stanley Montreal, we support the Firm’s global businesses and infrastructure with cutting edge technology and innovation. The multi-faceted and highly technical Montreal team plays a critical role in building and maintaining our leading technology platform, including electronic trading, algorithm trading, cloud engineering, infrastructure, cybersecurity and AI/ML. Morgan Stanley has been rooted in the Montreal community since 2008 and is considered a leading employer among the area’s highly skilled technology talent. There’s ample opportunity to move across the businesses for those who show passion and grit in their work. 

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.

All our positions are located in Montreal, Quebec. We offer a hybrid work environment, combining remote work and attendance in the office.

Knowledge of French and English is required.

Build a career with impact. Visit morganstanley.com for more information.