DESCRIPTION

We are looking for a talented onsite Service Administrator to join our team specializing in service for our branch in Tulsa, Oklahoma.

In this role, you will make an impact in the following ways:

• Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
• Identify customer’s needs, gathers pertinent information, provide quotes, develop claims, prepare repair plans and provide status updates to customers on repair work.
• Create basic work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
• Open and review work orders to ensure accuracy for invoicing and warranty, close work orders once complete.
• Assist with other administrative tasks based on business needs.
• Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their Supervisor.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
• Ideal candidate will be detail-oriented with the ability to multi-task, take ownership and drive a project/task effectively and efficiently.
• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
• Prior experience in service and repair or warranty related field preferred.
• Must have excellent computer skills using multiple software platforms with the ability to escalate technical issues, obtain product technical issue information and utilize available resources.
• This onsite role will support Service Operations at the Tulsa, Oklahoma Branch.

QUALIFICATIONS

Education, Licenses, Certifications

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• This position does not require any Department of Transportation (DOT) related pre-screenings.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Office

ReqID 2407356

Relocation Package Yes

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.