With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Functional Description

As a global leader in financial services, American Express has built its reputation on continual innovation and forward-thinking. And since we’re committed to becoming the world’s most respected service brand, we continually strive to deliver the best possible service to our customers all around the world. Global Commercial Services (GCS) provides a range of card programs, lending solutions and expense management tools to help companies around the world manage almost all the facets of their business spending - from travel and meetings, to everyday office supplies and raw materials. These solutions deliver a number of benefits to our customers including increased visibility into their business spending, added control, improved efficiency and cost savings. GCS continues to be a fast growing business. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for GCS organization. The Global Commercial Card team within GCS, is instrumental in ensuring achievement of these objectives. 

The listed job is an exciting opportunity for supporting a product team within GCS – Client Insights & Data products (CIDP). The mandate of this team is to create digital insights products for corporate clients to review & monitor their spend on Amex payment products such as corporate cards. Products vary from reporting, dashboard to self serve risk & card misuse offering.

Purpose of the role

Key member of advance analytics, ML & AI team within CIDP team to create & assist in development of insights products for our corporate clients. 

Key Responsibilities

• Create ML models and advance algorithms to identify and flag risky transactions & card members

• Work on new innovative Generative AI based solutions to enhance user experience of our digital products and increase productivity of the team

• Gain expertise on data understanding and tables to maximize their usage in insight products

• Deploy models in enterprise tools and monitor their performance over time

• Work with product, UX and tech team to deliver product in an agile framework

• Conceptualize, develop and prototype new insights products/ product/feature enhancements for travel optimization

Qualifications:

•  2+ years of relevant work experience and preferably a Bachelor’s Degree or equivalent degree in Engineering, Computer Science, Statistics, Econometrics, Mathematics, Finance or Operations Research preferred. This role may be subject to additional background verification checks.

• Preference to MBA and Post graduate candidates

• Good knowledge of GCS Business, expertise in T&E industry domain preferred

• Mandatory skills – Python & Machine Learning

• Good to have – Generative AI

Experience 

• Prior experience in analytics, ML & AI role

• Strong stakeholder management and collaboration across multiple teams in Product management, Marketing, compliance/legal and third parties to drive results and business outcomes

• Strong story telling skills, leadership communication, influencing skills.

• Self-starter, takes initiative, able to handle ambiguity and find logical steps to move forward

Behavioural 

• Puts enterprise thinking first, connects the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders

• Lead with an external perspective, challenge status quo and bring continuous innovation to existing offerings

• Demonstrate learning agility, make decisions quickly and with the highest level of integrity 

Critical Factors to Success (Outcome Driven): 

Business Outcomes: 

• Enable data driven actionable insights products to our clients

Leadership Outcomes: 

• Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.

• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings

• Demonstrate learning agility, make decisions quickly and with the highest level of integrity

Functional Skills / Technical Skills

• Python

• Machine Learning

• Generative AI

• Analytics and Insights Products

• Product development/management 

• Excellent Story Telling skills

• Strong communication skills and ability to influence senior leaderships, customers

• Advance Xls, 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.