Overview

Work closely with Esri’s Partners and customers to implement proven IT/GIS strategies for their platform architectures, help evangelize the utilization of GIS based on mission results and business value and support the development of a multi-year strategic vision for critical clients. Consult with Partners and customers to understand business needs and guide them on how to best apply Esri products/technology.

ArcGIS provides contextual tools for mapping and spatial reasoning so users can explore data and share location-based insights. ArcGIS creates deeper understanding, allowing users to quickly see where things are happening and how information is connected. Esri’s Professional Services Division plays a crucial role in the innovation of the ArcGIS enterprise mapping and analytics platform. Our mission is simple yet powerful: enable user success, broaden the impact of GIS, and push our platform to make our technology better.

Responsibilities

• Be a thought leader. Advise Partners and customers regarding innovative solutions using Esri technology and content to help them make better decisions. Recommend relevant strategies, architectures, and solutions and work with customers to prepare implementation and migration strategies. 
• Understand our customers and know their business. Understand how Esri’s technology can help Partners and customers be more successful. Be familiar with key business processes in state and local governments, public safety, utilities, and commercial solution providers. 
• Enable our Partners and customers to be successful. Work closely with Partners and customers to identify, design, and certify key GIS workflows for the ArcGIS system. Provide configuration guidance and best practices to customers and understand how Esri’s technology enables the customer’s stated vision. Collaborate with Partner and customer IT organizations to align their technical objectives and business goals with Esri’s technology enterprise. 
• Develop and grow business. Provide advisory support toward forward thinking proactive technology solutioning development and implementation patterns with new and existing customers. Collaborate with Esri’s practice managers and marketing and sales teams to develop new business. Be part of actively shaping the future using advanced Esri products and cutting-edge technology including enterprise GIS, developer technologies, real-time GIS, and advanced spatial analytics.

Requirements

• 5+ years of experience designing, implementing, and/or administrating enterprise GIS solutions/systems that leverage the ArcGIS enterprise (desktop, server, and online) 
• Ability to clearly communicate technical ideas, whether to other technical peers or non-technical stakeholders, project managers or customers 
• Demonstrable ability to evaluate and translate a customer’s business goals, objectives, and strategies into technical plans and solutions 
• Be self-motivated, a proactive problem solver, team-oriented, and creative 
• Confidently provide leadership amongst and to peers, management and customers. Facilitate meetings and discussion to share “art of the possible” solutions with clients.
• Exceptional interpersonal, written/verbal communication, multi-tasking, and presentation skills 
• Entrepreneurial attitude and willingness to learn
• You thrive in a dynamic cross-functional team environment
• US citizenship and ability and willingness to obtain a security clearance 
• Bachelor’s in geography, computer science, business administration, GIS, or a related STEM field

Recommended Qualifications

• Master's in geography, computer science, business administration, GIS, or a related STEM field
• Experience with project management principles including identifying initiatives, developing scopes of work and task tracking
• Knowledge of and experience with software engineering and/or robust application development principles and practices including system integration patterns
• Experience with ArcGIS, location-based services, geo-enabled apps, spatial analytics, or similar geospatial technology

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives