With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Consumer New Product Development team is responsible for leading large, cross-functional teams to drive new products, benefits, and capabilities from ideation to market launch. This role will have high visibility and broad exposure to many critical areas of the US Consumer business.

Given the company’s focus on more flawless and consistent processes across the enterprise, this role will focus on large Enterprise Initiatives, key business processes and coordinate across tech modernization efforts to enhance our customer experiences, adhere to laws and regulation and improve internal controls.

Key Responsibilities: 

• Lead the launch of new customer facing product, features and capabilities. Critical participant in concept development, feasibility assessment, and end-to-end customer experience design

• Understand business objectives and customer needs and identify creative ways to leverage capabilities and develop new solutions to meet those needs

• Digital product owner for Consumer-wide cross portfolio products and processes, leading end-to-end program management and defining operating and partnership models

• Lead strategic initiatives to drive business results, improve customer experiences, reduce operational risk and increase agility in product development

• Collaborate and negotiate with internal and external partners, incl. Legal, Compliance, Marketing, Risk, Servicing, Technology across different card portfolios and BUs to align product decisions

• Deeply inquisitive, enjoys creative problem solving, has a strong attention to details and a can-do attitude and enjoys working at the intersection of tech and business

• Demonstrated strong stakeholder management skills to drive results in a large organization, clear communicator and capable of influencing and building internal alignment across lines of business

• Ability to understand and clearly communicate the details of complex processes and regulatory requirements, great at creating structures out of ambiguity and documenting key decisions

• Skilled at understanding business and customer needs and translating into tech requirements, familiar with product lifecycle and scaled agile delivery

• Excel in a fast-paced environment and up for the challenges pioneering into uncharted territory

• Understands regulatory environment; desire to build controlled processes and mitigate risk

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.