Operations Manager - Sales
Join SoftwareOne's Sales Operations team in Amsterdam, Netherlands, and seize the chance to define a significant impact. As an Operations Manager, you will be responsible for implementing and performing RFPs, ensuring outstanding and long-lasting relationships with vendors and clients.

Key Responsibilities

**Develop and Maintain Relationships**: Foster positive relationships with a specific set of collaborators and customers, ensuring long-term partnerships and representing the company professionally.
**Client and Internal Queries**: Address and resolve all customer (and internal) queries and issues promptly as the first point of contact.
**Up-sell & Cross-sell Opportunities**: Identify up-sell and cross-sell opportunities, translate market signals into new services, and share feedback with our Sales and Services team.
**Service Delivery Leadership**: Lead all aspects of end-to-end service delivery to ensure flawless execution.
**Meeting Preparation**: Prepare QBR meetings from an operational perspective and operational meetings with customers.
**Contract Renewals**: Support the completion of software license contract renewals.
**Customer Onboarding**: Ensure accurate customer onboarding, adoption, and visualization of customer data in the Client Portal.
**Quality Benchmarks**: Achieve quality benchmarks, including minimizing the number of credit memos/churns.
**SLA Achievement**: Ensure the agreed SLAs are achieved.
**RFP Process Management**: Manage the entire RFP process from start to finish, ensuring timely submission of documents.
**Margin Optimization**: Optimize margins with various vendors.
**Autonomous Decision-Making**: Operate autonomously, making your own considerations and decisions.
**Process Ownership**: Take ownership of specific operational processes, constantly seeking optimization.

Operations Manager

Operations Manager

Job Details

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