Grade Level (for internal use):

Job Description: Apprentice Application Support Analyst

Join our dynamic Infrastructure & Operations team at S&P Global commodity Insights division as an Apprentice Application Support Analyst. In this role, you will provide operational and technical support for business-specific applications and systems. Collaborating with Infrastructure support teams, you will assist our business partners with first-line remote support for IT issues related to CI applications. Your responsibilities will include following standard operating procedures for incident and service requests, proactively monitoring applications, responding to alerts, and providing periodic health check reports. Our team operates 24/7, requiring flexibility to work during APAC, EMEA, or AMER hours, including weekends on a rotational shift basis.

Key Responsibilities:

• Serve as the first line of support for requests and incidents from business users, ensuring prompt responses and resolution within service level agreements.
• Communicate effectively in both verbal and written business English, including writing technical support and process documentation.
• Demonstrate excellent analytical and presentation skills.
• Provide outstanding customer support with patience for users of varying technical abilities.
• Work effectively under pressure in time-sensitive environments.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Basic knowledge of operating systems, preferably Linux or Windows Server.
• Familiarity with collaborative platforms like Microsoft SharePoint, Box, OneDrive, and MS Teams.
• Understanding of infrastructure concepts related to distributed applications (load balancers, networking, firewalls, NAT, virtual servers).
• Exposure to tools such as PuTTY, RDP, SSH, WinSCP, MySQL Query Browser, or other database tools.
• Basic knowledge of cloud computing (AWS) and proficiency in Microsoft Office/Office 365, especially Excel (macros, worksheets, and add-ins).
• Understanding of IT Service Management frameworks (ITIL or similar) is beneficial but not essential.

Preferred Skills:

• Internship or project experience in information technology.
• Eagerness to learn and adapt quickly.
• Strong communication skills.

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit http://www.spglobal.com/commodity-insights.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.