Job Description:

At Gainsight, our mission is to be living proof you can win in business while being human-first. 

Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India.

Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements.

Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine. 

We are seeking a highly skilled and experienced Lead DevOps Engineer to join our dynamic team. In this role, you will be responsible for architecting, implementing, and managing cloud-native solutions, with a primary focus on AWS Cloud, Kubernetes, and DevOps best practices. The ideal candidate will have strong problem-solving abilities, be adept at debugging complex systems, and thrive in a fast-paced, collaborative environment. Experience with GitHub Actions is preferred, and familiarity with other CI/CD tools (Jenkins,BitBucket) and programming languages (Java, Node.js) is a plus.

What you will do here:

• Lead the design, implementation, and maintenance of scalable, secure, and resilient infrastructure on AWS Cloud.

• Establish and refine DevOps processes, including CI/CD pipelines, monitoring, logging, and alerting systems.

• Build and manage Kubernetes clusters to deploy and run critical applications, ensuring high availability and cost optimization.

• Optimize Kubernetes deployments, configurations, and container orchestration processes.

• Develop, maintain, and optimize CI/CD pipelines using GitHub Actions (preferred) or other tools (Jenkins, BitBucket).

• Automate build, test, and release processes for multiple applications and microservices.

• Leverage Infrastructure as Code tools (AWS CloudFormation) to provision and manage cloud resources.

• Promote best practices, code reviews, and a consistent approach to IaC across the team.

• Implement and maintain best practices for securing AWS accounts, Kubernetes clusters, and sensitive data.

• Ensure compliance with company policies, industry standards, and regulatory requirements.

• Set up comprehensive monitoring and logging solutions using cloud-native or third-party tools (e.g., CloudWatch, Grafana, Prometheus).

• Develop proactive alerting strategies to ensure issues are identified and addressed in a timely manner.

• Collaborate with cross-functional teams (Development, QA, Product) to deliver solutions that are stable, scalable, and secure.

• Mentor and guide junior DevOps engineers, providing technical direction and leadership.

• Troubleshoot and resolve complex technical issues in production, staging, and development environments.

• Continuously identify areas of improvement and develop solutions to enhance reliability, performance, and efficiency.

What we are looking for:

• Ideally 6 to 8 years of experience with a proven track record in designing, deploying, and managing AWS services (EC2, RDS, S3, IAM, VPC, etc.).

• Hands-on experience with Kubernetes setup, management, and best practices.

• Strong working knowledge of setting up and maintaining CI/CD pipelines using GitHub Actions & CI/CD tools like Jenkins, BitBucket.

• Excellent analytical skills with an aptitude for troubleshooting complex systems.

• Familiarity with AWS CloudFormation for Infrastructure as Code.

• Proficiency in scripting languages (e.g., Bash, Python) or configuration management tools (e.g., Ansible, Chef, Puppet).

• Experience with Jenkins, BitBucket.

• Exposure to Java, Maven, and Node.js build and deployment processes.

• Understanding of managing repositories, branching, and version control best practices.

• Knowledge of security best practices, DevSecOps principles, and regulatory requirements.

• Ability to mentor and coach team members, driving best practices and a culture of continuous improvement.

• A proactive, can-do attitude with a willingness to learn and adapt in a fast-paced environment.

• Skill in managing multiple projects and tasks while meeting strict deadlines.

​

Gainsters love working here for several reasons. Here are a few:

Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.

Gainsters love working here for several reasons. Here are a few:

• Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here.

• Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. 

• Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive.

• Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all.

• Our Wellness Priorities: Monthly Recharge Days that re-energize us.

• Our Parody Videos: No explanation needed. Just watch them here!

By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!
 

Job Description Summary