With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.  

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.  

Join Team Amex and let’s lead the way together. 

We are looking for an experienced marketing communications expert for our Benelux Marketing communications team. Are you customer centric, a strong communicator, a great teammate, digital driven and do you have a strong will to win and can you deliver high quality of work? Then this job is made for you.

How will you make an impact in the role?

Reporting into the Manager Marketing Communications & Digital Engagement, you will support and handle various marketing communication projects and campaigns as well as service and compliance/regulatory driven communications. The Communications team is responsible for American Express Cardmember communications (for both consumers and businesses), digital experiences of customers (website, mobile app, online account, Experiences app etc.). Your primary goal is to deliver high quality customer experience through clear engaging communications. You will collaborate closely with other teams, like the product, partnership and business enablement team and the creative agency to support/handle the communications plan of new product benefits, changes in benefits and services, regulatory requirements, etc. You support with developing strong value story communications for multiple channels like: website, mobile app, Experiences app and e-mail.

This role requires a hands-on, digital minded, customer advocate marketeer with excellent communication skills.

Responsibilities:

• Handle end to end marketing campaigns in the BENELUX, including Cardmember communications via all channels with a focus on digital.

• Support in improving the overall customer journey from a communications point of view, including website and servicing communications.

• Drive engagement of our Cardmembers by improving the digital experience of customers, improving the onboarding journey of new customers and various tactical and strategic projects and campaigns to increase the customer happiness and other joined team targets.

• Support in regulatory & compliance driven servicing communications; translating regulations into clear and easy to understand communications for Consumer, Business and Corporate Cardmembers.

• Develop creative marketing campaigns and write clear briefings in collaboration with the creative agency and product team.

• Coordinate, lead and monitor external partners such as our creative agencies.

• Create best practice and leverage standard methodology within the International Growth Markets cluster.

Minimum Qualifications

• Significant years experience as customer marketer or communication specialist

• University degree or equivalent

• Bold, creative, hard-working, hands-on individual

• Data driven incl. email marketing experience (Lego/CMS systems)

• Analytical skills to drive tactical/strategical initiatives

• Strong project management skills to handle and implement multiple marketing projects to critical timelines alongside excellent attention to detail.

• Good (internal) partner/collaborator management skills and organizational sensitivity

• Customer advocate, that proactively anticipates customer needs and identifies their specific requirements. Ensures (premium) value is delivered and the customer experience is positive and effective to enhance the American Express brand.

• Excellent written & oral communication and presentation skills in English in addition to fluent Dutch and/or French.

• Accurate in budgeting, invoicing and payment processing.

• Good use of MS Office, particularly Excel and Powerpoint, other marketing related software would be a plus and affinity with new tech developments, like AI.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.