We are looking for a detail-oriented and technically proficient ServiceNow Platform Support Consultant with a strong focus on Software Asset Management (SAM) integrations. The ideal candidate will be responsible for developing, maintaining, and optimizing SAM tool integrations within the ServiceNow platform, ensuring accurate data flow, license compliance, and operational efficiency

Key Responsiblities : 

• Lead design, configuration, and deployment of ServiceNow modules, aligning with best practices and leveraging out-of-the-box capabilities.
• Provide technical direction, contribute to solution architecture, and maintain documentation including specifications, diagrams, and manuals.
• Troubleshoot production/test issues, perform root cause analysis, and implement corrective actions.
• Support cross-functional teams with technical and process-related activities, ensuring instance integrity and security.
• Act as SME for application suites, contributing to project sizing, scoping, and functional expertise.
• Design, configure, and maintain integrations between ServiceNow SAM and external tools, ensuring accurate data exchange and synchronization.
• Define and manage data mapping, transformation, and validation rules; monitor data quality and perform health checks.
• Implement software/license usage monitoring, manage discovery models/maps, and improve normalization.
• Handle access provisioning for SAM modules and resolve related incidents.