M365/Azure Customer Success Manager

Eager to join a global leader in cloud and software services?
Passionate about driving customer success and building long-term partnerships?
Ready to make an impact in a dynamic, fast-growing team?

At SoftwareOne, we empower organizations to achieve their business outcomes through innovative technology solutions. As a M365/Azure Customer Success Manager, you’ll play a pivotal role in ensuring our customers realize maximum value from our services—delivering exceptional experiences that drive retention and growth.

You will be the trusted advisor for customer stakeholders across CxO, Operations, and Business Units. Your mission:

• Ensure seamless onboarding and transition to Business-As-Usual (BAU) managed services.
• Build strong relationships to understand customer objectives and align SoftwareOne solutions to their goals.
• Drive adoption of services, identify optimization opportunities, and support business reviews.

• Lead onboarding sessions to educate customers on service scope, processes, and tools.
• Conduct regular business reviews, sharing insights on performance and new capabilities.
• Manage escalations and coordinate Root Cause Analysis for critical incidents.
• Monitor KPIs, CSAT, and initiate Service Improvement Plans when needed.
• Collaborate with Sales and Solution teams to identify up- and cross-selling opportunities.
• Provide input to Account Business Plans and relay customer needs for future service development.