Posting Type

Onsite

Job Overview

The Workplace Operations Specialist supports onsite workplace operations for our Chicago HQ office, delivering a welcoming front-of-house experience while maintaining operational readiness and physical security. This role is the onsite physical security system (Genetec) subject matter expert, owns reception and visitor/employee intake, and serves as the backup owner for compliance ticketing. The position is full time and requires on site attendance five days per week. This role reports to the Workplace Operations Manager.

Job Description and Requirements

Responsibilities 

· Maintain physical security and related processes: Manage Genetec (badge creation, access levels, camera monitoring, reporting), perform first line troubleshooting, review reports, investigate discrepancies, and escalate security or compliance concerns. 

· Reception and visitor management: Staff front desk; verify IDs; issue badges; enforce entry protocols (no tailgating, no unattended visitors); notify hosts; maintain Mail Room, Coat Closet, and onsite storage; answer phones and handle general inquiries. 

· Ticketing and compliance backup: Monitor Facilities Service Desk (Jira) during CST business hours; triage, assign, document, and communicate ticket status; act as backup owner for compliance tickets—follow remediation playbooks, coordinate cross-functional follow up (Security, Legal, HR, Facilities, IT), escalate high-risk items to Senior Specialist/Compliance, and provide documented handoffs. 

· Partner with IT and internal teams: Coordinate new hire, visitor, and contractor requirements with IT to ensure SOP and security compliance; partner with teams to maintain equipment, digital signage, and onsite storage. 

· Facilities coordination and vendors: Coordinate and supervise maintenance contractors and vendors for building systems, appliances, electrical systems, and repairs; build and manage vendor relationships. 

· Admin, inventory and logistics: Scan mail/packages; coordinate pickups and deliveries; perform recurring inventory checks; reorder consumables; maintain records and flag shortages. 

· People development and coverage: Act as a coach and mentor for junior team members; train facilities staff in remote locations; serve as backup supervisor for CWSP interns and as backup for select administrative positions. 

· Emergency response and space planning: Respond to emergencies or urgent issues and report appropriately; assist in planning optimal utilization of office space and resources. 

· Continuous improvement and operations: Research and implement systems for office management and organization; help manage inhouse signage and digital displays; suggest workflow and checklist improvements; demonstrate consistent commitment to core company values. 

Preferred Qualifications 

· 3–5 years in workplace operations, facilities, reception, or related roles. 

· Experience with Genetec or similar access control systems, visitor management platforms, and Jira or equivalent ticketing systems. 

· Proficiency with Microsoft Office Suite and basic office technology troubleshooting. 

· Strong vendor management, coaching, and cross-functional collaboration skills. 

· Ability to manage multiple tasks, adapt to shifting priorities, and work efficiently under pressure. 

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$60,000 and $90,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. 

Suggested Skills:

Blueprints, Budgeting, Facility Management, HVAC Systems, Inventory Management, Plumbing, Project Management, Space Planning, Troubleshooting, Vendor Management