Job Details
Multi-Vendor Premier Support Associate
- Do you enjoy solving technical challenges and delivering exceptional customer experiences?
- Are you passionate about learning and growing your expertise across Microsoft technologies?
- Do you thrive in a collaborative, global environment?
Key Responsibilities:
- Act as the single point of contact for customers on on-premises support issues.
- Manage incidents and service requests in line with SLAs and customer expectations.
- Collaborate with customers and vendors to gather necessary information for resolution.
- Escalate complex issues to senior consultants when required and raise tickets with Microsoft under Premier Support (with approval).
- Drive clear communication during critical events and contribute to process improvement initiatives.
What's in it for you?
- Inclusive, innovation-driven global team culture
- Opportunity to deepen your expertise across Microsoft technologies
- Work on diverse projects
- ...and much more! (comprehensive benefits tailored per region).
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