Job Details
Associate Consultant – Azure & M365 Support
- Do you enjoy solving complex technical challenges and helping customers succeed?
- Are you passionate about learning and sharing knowledge in a collaborative environment?
- Do you want to grow your expertise across Microsoft technologies while working on global projects?
As an Associate Consultant, you will handle complex support tickets related to Azure and M365, ensuring timely resolution and outstanding customer communication.
Your contribution helps maintain service excellence and supports knowledge sharing within the team.
Key Responsibilities:
- Manage incidents and service requests in line with SLAs and customer expectations.
- Collaborate with consultants and stakeholders to gather all necessary information for resolution.
- Provide guidance and coaching to junior team members by sharing best practices and solutions.
- Communicate effectively with customers during critical events and ensure transparency.
- Contribute to process improvements and knowledge-sharing initiatives within the team.
What's in it for you?
- Inclusive, innovation-driven global team culture
- Opportunity to deepen your expertise across Microsoft technologies
- Work on diverse projects
- ...and much more! (comprehensive benefits tailored per region).
Company Details
SoftwareOne
Stans, Switzerland
SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy and manage everything in the... Read more
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