By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

HR Connect Relationship Manager is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
 

What you’ll do

• Make recommendations for and monitor to completion of HR and HRP&D / other specialist team process and policy improvements using operational metrics, survey results, and other key performance indicators.
• Support HRP&D objectives through the effective use of HR systems such as Workday and Service Now.
• Discuss strategic topics, progress of initiatives and action plans, results and metrics with stakeholders including Country Senior Management.
• Steer global/ regional priorities and projects in partnership with the operational services and global processes.
• Provide expert problem management support to difficult or complex issues and ensures root-cause analysis is conducted with any learning applied for future benefit.
• Develop and maintain highly effective relationships with HR Partners to ensure full engagement and open lines of communication.
• Liaise and collaborate with all HR / HRP&D and specialist teams and local CHRO
• Ensure effective delivery and execution of processes through collaborating with HR to translate policies into operational processes, identifying key controls, capacity planning, driving improvement and measuring performance.
• Manage process delivery escalations and partners with Operational Services and Global Processes Leads to deliver resolutions including incident reporting. Ensure all stakeholders are kept regularly informed of progress to closure.
• Refine the new operating model and seek process improvement by reducing effort and maximizing results
• Drive opportunities for operational efficiency and digitization of current processes.
• Navigate communications and Customer/ Partner Engagement Strategy
• Identify, escalate and follow up any compliance risk inherent in any situations.
• Participate in Audits kick off and coordinate with HRP&D and other specialist teams if needed
• Provide schedule and adhoc reporting and analytics to HR and Business partners
• Prepare insights and observations into the above scheduled and adhoc workforce reports. Create and deliver presentations to senior HR and Business partners

What we’ll need from you

• 5-7 years’ experience working in an HR operational / HR Shared Services environment
• Experience of working in a virtual team, with appreciation of cultural diversity across the globe / region
• Working knowledge of HR systems (including Workday) highly desirable
• Exceptional communication and facilitation skills to handle conflict and negotiations
• Demonstrated success in identifying and resolving issues, with appropriate escalation
• Exceptional customer service skills
• Ability to challenge the status quo and implement process improve
• Proven change management and project management experience
• Excellent presentation skills. Strong oral and written communicating skills and articulation abilities. Articulates viewpoints precisely; adopts cognitive and behavioral skills to communicate to a specialist and non-specialist audience.
• MS Office Suite skills (Word, Advanced Excel, PowerPoint, Outlook)
• Demonstrated multi-tasking ability, effective time management, documentation and organizational skills
• Ability to handle high volume of work and lead and adapt to change
• Re-engineering, process improvement skills
• Fluent English skills
• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What we can offer you

This is a role that'll offer you the opportunity to build an in-depth knowledge of financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career to grow in HR field.

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program

• Home Office Allowance (for colleagues working in hybrid work models)

• Paid Parental Leave Program (maternity and paternity leave)

• Private Medical Care Program and onsite medical rooms at our offices

• Pension Plan Contribution to voluntary pension fund

• Group Life Insurance

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance.

• Career progression opportunities across geographies and business lines

• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

#LI-BV1

------------------------------------------------------

Job Family Group:

------------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.