Aprendiz - Soporte Técnico

Hibrido | Bogotá - Medellín, Colombia 

Are you interested in the world of technology and user support as a gateway to your professional development in IT?

Are you motivated by helping people solve technical issues while learning about systems, applications, and IT support best practices?

Are you inspired by being part of a technology team, gaining hands-on experience, and strengthening your skills in customer service, analysis, and incident resolution?

If so, this role is ideal for you.

We are looking for a Help Desk Intern to join the Support team and assist with user support, incident and request management, and proper solution documentation. This position is perfect for individuals who are starting their IT careers, are highly motivated to learn, and enjoy providing technical support and customer service.

What you will do:

• Provide first-level support to users through the Help Desk, receiving, logging, and managing incidents and requests in a timely manner.
• Support the resolution of basic hardware, software, system, and application issues by following established procedures.
• Properly escalate incidents that require deeper analysis or intervention from higher-level support teams.
• Document actions taken and solutions implemented to contribute to the team’s knowledge base.
• Participate in the daily operations of the support team, learning IT best practices and strengthening your technical and user support skills.