Summary

This role delivers front-line clinical and technical support for both manual and robotic (Mako SmartRobotics™) procedures (based on territory needs). You’ll train surgeons and Operating Room staff, guide intra-operative activities, and ensure products and technology are used safely and effectively. In this fast-paced environment, you’ll drive exceptional clinical outcomes through pre-operative planning, technical troubleshooting, inventory and case management, and confident Operating Room presence. The role also includes account administration, cross-functional collaboration, continuing education, and alignment with the sales team to support overall territory success. On-call coverage—including evenings, weekends, and holidays—is required to meet urgent technical needs and maintain seamless customer support.

What You Will Do

· Deliver front-line clinical and technical support across manual and robotic procedures, training surgeons and staff on product use, best practices, and Operating Room workflow.

· Conduct re-education sessions and guide setup, breakdown, and intra-operative activities to ensure optimal use of products and robotic systems.

· Prepare pre-operative CT scans for implant planning, sizing, and positioning to support precise surgical outcomes.

· Troubleshoot technical and product-related challenges, providing confident, timely solutions to surgeons and Operating Room teams.

· Coordinate daily account and case operations including inventory, instrumentation, case preparation, and documentation.

· Manage account administration tasks—updates, billing, closures—using designated applications to maintain seamless operations.

· Maintain required trainings and certifications, including Mako recertifications, based on territory clinical needs.

· Participate in cross-training opportunities and collaborate closely with clinical, sales, and operations partners.

· Partner with sales teams to support customer needs, strengthen relationships, and align on strategies that enhance clinical and commercial success.

· Provide on-call coverage (evenings, weekends, holidays) as needed to address urgent clinical or technical issues.

What You Need:

Required:

· Bachelor’s degree + 2+ years of professional/related experience

OR

· Associate degree + 6 years of professional/related experience

OR

· High school diploma + 8 years of professional/related experience.

· Trained on all clinical applications based on clinical needs of the territory.

· Continuing education required; annual Mako recertifications based on territory needs.

Additional Information

· This position requires the handling of instruments that may have been contaminated by blood or bodily fluids. In compliance with Occupational Safety and Health Administration (OSHA) regulations, Stryker will provide a safe working environment for all employees.

· Ability to lift, push, pull, and carry up to 50 lbs.

· Ability to stand for extended periods.

· Ability to manage stressful OR situations with professionalism and focus

· Exerting up to 50 lbs of force occasionally and/or up to 20 lbs of force constantly to move objects.

· Must have a valid driver’s license.

· Fluency in written and spoken English required.

• $68k - $107k for FTE salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Posted Date: 12/16/2025
This role will be posted for a minimum of 3 days. Click here to view the original posting date.