26WD95046

Position Overview

Align Customer Success (CS) to sales priorities, convert insights from both organizations into guidance, and ensure smooth customer handoffs. Run a weekly interlock that improves retention via clear feedback loops and hands-on program management for high-complexity, strategically important deals. 

Team & Structure: Within Sales Strategy & Excellence (executes on sales strategic initiatives & coordinates cross-functional efforts). 

Responsibilities

• Serve as the primary liaison between Sales and Customer Success; run a recurring interlock with clear agendas, decisions, owners, and follow-through

• Align resources to mutual priorities of Sales and Customer Success

• Establish standardized sales to customer success handoff

• Stand up a feedback loop that turns insights from Customer Success (e.g. adoption/usage, health scores, renewal risk/opportunity) and Sales teams into actionable guidance for both teams

• Project-manage customer success work for high-complexity, strategic accounts (e.g. coordinate resources across team, mitigate risks); remove blockers

• Measure outcomes and publish Chief Revenue Officer/sales leadership team ready materials

Minimum Qualifications

• Bachelor’s degree in Business Administration, Marketing, Customer Success, or related field. An advanced degree (MBA) is preferred

• A minimum of 7-10 years of experience in customer success, sales operations, or account management, with at least 3-5 years in a leadership role

• Proven experience in aligning customer success strategies with sales priorities and managing the customer success function for high-complexity, strategic deals

• Strong understanding of customer success processes, including customer adoption, renewal, and retention strategies

• Demonstrated ability to serve as a liaison between Sales and Customer Success, facilitating effective communication and coordination

• Excellent project management skills with experience managing complex, high-stakes customer deals and ensuring smooth handoffs between Sales and Customer Success

• Analytical skills with the ability to gather, interpret, and channel feedback and insights from customer success teams to inform sales strategies and priorities

• Strong business acumen and strategic thinking skills with the ability to align customer success initiatives with overarching business goals

• Proven leadership experience with the ability to manage, mentor, and develop a high-performing customer success team

• Strong decision-making skills with experience in resource allocation and project prioritization to maximize strategic outcomes

• Ability to manage cross-functional teams and collaborate effectively with other departments, including Sales, Marketing, and Product Management

• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively

• Strong interpersonal skills with the ability to build and maintain relationships across various functions and levels within the organization

• Effective collaboration skills with experience coordinating weekly interlocks and ensuring alignment between Sales and Customer Success teams

• Proficiency in customer relationship management (CRM) systems, customer success platforms, and project management tools

• Familiarity with analytics and data visualization tools to track and report on customer success metrics and KPIs

• Strong analytical skills with the ability to identify churn risks, gather customer feedback, and develop effective retention strategies

• Proven track record in channeling customer success insights into actionable plans that inform and enhance sales priorities

Preferred Qualifications

• High level of integrity, professionalism, and commitment to customer success and business excellence

• Strong focus on customer satisfaction and ability to understand and address customer needs and challenges

• Flexibility and adaptability to respond to changing business needs and priorities in a dynamic environment

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $164,600 and $266,200. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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