Job details
Senior Product Manager – ProCare Services
Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
The role
Join a role where your expertise shapes how customers experience one of Stryker’s most critical service offerings. As a Senior Product Manager for ProCare, you’ll drive strategies that enhance trust, strengthen long-term partnerships, and ensure customers feel the value of proactive, reliable service at every touchpoint. If you’re energised by crafting service experiences—not just products—this is an opportunity to influence a portfolio that directly supports patient safety and hospital efficiency.
About ProCare
ProCare is Stryker’s service solution designed to maximize equipment uptime, deliver proactive maintenance, and provide healthcare teams with confidence in their critical technology. ProCare is built on flexible service models, proactive care, and quality expertise, ensuring hospitals can stay fully focused on patient care while Stryker keeps their equipment performing at its best.
ProCare positions Stryker as a trusted, long-term partner, offering tailored service plans backed by trained specialists with proprietary product knowledge and access to original Stryker parts. [stryker.com]
This role would suit someone who understands how to market service experiences, not physical devices—similar to customer-centric service programs found in industries like consumer tech, digital platforms, or subscription models.
What You Will Do
• Develop and lead data-driven marketing strategies that elevate the value proposition of ProCare’s service experience across customer segments.
• Define service positioning by shaping messaging around uptime, reliability, proactive care, and customer partnership, using insights to differentiate Stryker’s service offerings.
• Translate customer and market research into actionable improvements to service features, delivery expectations, and customer experience.
• Collaborate cross-functionally with engineering, service operations, suppliers, and customer teams to develop service requirements and lifecycle plans.
• Plan and execute service product updates, launch strategies, communication frameworks, and go‑to‑market activities.
• Manage business performance by overseeing budget planning, forecasting, and profitability for the ProCare service portfolio.
• Provide subject‑matter expertise to guide commercial teams and inform strategic decision-making across marketing and service operations.
• Analyze complex customer experience challenges to prioritize enhancements that improve retention, satisfaction, and service utilization.
What You Will Need
Required Qualifications
• Bachelor’s degree in Marketing, Business, Engineering, or related field (minimum).
• Minimum 4 years experience in product management, service marketing, or related discipline.
• Experience marketing a service offering (e.g., subscription services, memberships, digital platforms, extended service programs).
• English language proficiency (written and verbal).
Preferred Qualifications
• Master’s degree in Marketing, Business, Engineering, or related field.
• Experience in healthcare, technology, or regulated industries.
• Experience managing customer experience programs or lifecycle service portfolios.
• Training or certification in product management, service design, or marketing analytics.
Why You’ll Love This Role
- Work for one of the world’s most respected Medtech companies.
- Meaningful work that contributes to better healthcare outcomes.
- Exposure to senior stakeholders and cross-functional teams.
- Fast-paced, supportive environment with strong development pathways.
