Engine Field Service Technician - Level III

DESCRIPTION

We are looking for a talented Engine Field Service Technician - Level III to join our team specializing in Service for our Service Operations Department in South Africa.

In this role, you will make an impact in the following ways:

• Restore uptime quickly and safely: Diagnose and complete complex engine repairs, overhauls, and rebuilds with minimal supervision—reducing downtime and keeping customer operations running.
• Elevate first-time fix rates: Apply specialized tooling and documented procedures to deliver accurate fault identification and quality repairs, limiting repeat visits and warranty exposure.
• Strengthen customer relationships: Provide prompt, professional on-site support and proactive communication that builds trust, improves satisfaction, and enhances retention.
• Prevent failures before they happen: Execute preventative maintenance to standard, extending asset life, improving reliability, and lowering total cost of ownership for customers.
• Accelerate team capability: Coach and provide work direction to less experienced technicians/apprentices, lifting overall team skill, speed, and safety performance.
• Protect compliance and quality: Complete all required documentation (service reports, timesheets, warranty claims, quality records) accurately and on time, ensuring audit readiness and data integrity.
• Grow revenue responsibly: Identify additional service and parts opportunities during site visits, connecting customer needs with solutions that add value and drive profitable growth.
• Champion HSE excellence: Maintain a clean, well-operated service vehicle and tools; rigorously follow Health, Safety & Environmental policies; and promptly report incidents to uphold a zero-harm culture.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Advanced diagnostic capability: Confidently translate customer complaints into a structured troubleshooting plan, use mechanical/electronic tools and diagnostic software to isolate faults, validate repairs, and accurately document all findings.
• Proficiency with electronic service tools: Know which hardware and software tools apply to each service event, interpret electronic data correctly, and use these insights to determine the right repair path quickly and accurately.
• Deep understanding of engine system interactions: Skillfully analyze how electrical, mechanical, and aftertreatment systems interact, apply service publications and precise measurements, and use this knowledge to diagnose and repair issues efficiently.
• High‑quality repair, maintenance, and documentation habits: Perform repairs to standard; manage disassembly/assembly cleanly; follow reuse and progressive damage guidelines; escalate complex issues appropriately; and record all service details thoroughly for accurate history and payment.

QUALIFICATIONS

Education/ Experience:

• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution - Qualified Diesel Mechanic/ Millwright, Minimum N2 certificate.
• Locally valid driving permit
• Significant field service work experience
• Expert level knowledge of and/or experience with engine products
• Customer service experience
• Experience providing technical advice and coaching to more junior technicians (preferred)
• Ability to interpret engineering drawings
• Ability to write clear, formal, and professional reports
• Strong verbal and written communication skills.
• Ability to assist with PrevenTech installation activities.
• Ability to support and troubleshoot site‑specific failures.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID 2425554

Relocation Package No

100% On-Site No