Director, Operations (Strategic Partner and Vendor Management) - Parametric

ABOUT MORGAN STANLEY
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals. For further information about Morgan Stanley, please visit www.morganstanley.com.

ABOUT PARAMETRIC
Parametric is part of Morgan Stanley Investment Management, the asset management division of Morgan Stanley. We partner with advisors, institutions, and consultants to build portfolios focused on what is important to them and their clients. A leader in custom solutions for more than 30 years, we help investors access efficient market exposures, solve implementation challenges, and design multi-asset portfolios that respond to their evolving needs. We also offer systematic alpha and alternative strategies to complement clients' core holdings.

This role is part of Parametric's hybrid working model, which includes working in the office 3 days a week and choosing to work remotely or in the office the remaining days of the week.

ABOUT THE TEAM
Market Operations is a global team, providing strategic oversight, ongoing risk assessment, and operational excellence to support Parametric's products offerings. The Strategic Partner and Vendor Management role is responsible for ensuring Parametric has external market connectivity, clearing and custody support, and vendor coverage required to deliver customized portfolios at scale.

This team's work directly impacts:

• Trading and implementation quality of all single and multi-asset products.
• Timeliness and accuracy of data utilized throughout Parametric.
• Operational resilience, controls, and audit readiness.
• Client and employee experience.

ABOUT THE ROLE
The Director, Operations (Strategic Partner and Vendor Management) role is the central relationship owner and operational lead for Parametric's key external partners, including clearing and custody providers, broker-dealers, and core market and reference data providers. This role ensures these partnerships consistently support Parametric's ability to deliver excellent product offerings by improving service reliability, strengthening controls, and identifying and reducing operational risk. As a Director, this role is expected to provide visible, day-to-day leadership and influence across Market Operations in the region. While the role may not initially have direct people management responsibilities, it is intentionally flexible and may evolve into a management position.

The role will design and operate a performance and risk framework, coordinate integration and change activity, and act as a cross-functional connector of Operations, Trading, Technology, Product, Risk, Compliance, Legal, and Client Service. The scope of this role spans multiple products and workflows, and the decisions made in this role can affect trading outcomes, reporting accuracy, and the day-to-day ability of teams to deliver for clients.

PRIMARY RESPONSIBILITIES

• Build and maintain an operational and risk framework to measure key external partner performance, including service level standards, incident tracking, root-cause analysis, and remediation plans.
• Manage the full relationship lifecycle for key external partners, including due diligence support, onboarding, integration planning, service, invoice approvals and general oversight. 
• Engage with Corporate Services to navigate contract negotiations, renewals, and commercial reviews, including pricing analysis and benchmarking to maintain competitive terms and strong service expectations aligned to Parametric’s scale and growth.
• Monitor and evaluate the performance and service levels and drive continuous improvement through structured review meetings and agreed corrective actions.
• Support initiatives including new product capabilities, workflow enhancements, and key external partner migrations, with an emphasis on minimizing disruption and user and client experience.
• Serve as the central liaison for key external partners, enabling clear communication, timely escalation, and coordinated improvements throughout Parametric.
• Provide leadership and mentorship to Operations colleagues by setting clear expectations for partner management, documentation, escalation discipline, and risk-aware execution.
• Implement and manage access controls aligned with governance policy, audit expectations, and compliance standards, including periodic review, recertification, and evidence collection.
• Partner with operational teams and internal stakeholders to resolve service and data issues requiring remediation, including issues impacting trading support, reconciliations, corporate actions support, cash movements, settlement support, and client reporting dependencies.

JOB REQUIREMENTS

• Bachelor’s degree required, advanced degree preferred.
• Minimum of 10 years of experience in financial services, preferably supporting investment management, trading operations, or post trade operations.
• Multi-asset experience preferred, including familiarity with equity, corporate and municipal bonds, futures, options, swaps, and related market infrastructure considerations.
• Direct experience working with custodians, broker-dealers, and market and reference data vendors in relationship management, service management, or operational oversight capacity.
• Demonstrated strength in contract management.
• Working knowledge of audit standards, compliance requirements, third-party risk concepts, and data access protocols, with ability to maintain evidence and support reviews.
• Strong analytical and problem-solving skills to identify service gaps, quantify impact, drive remediation, and prevent recurrence.
• Excellent verbal and written communication skills, with the ability to translate complex issues for internal stakeholders.
• Ability to influence across the organization to lead changes affecting internal teams and workflows.

Parametric believes each member of our organization makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties and qualifications. It is our expectation that every member of our team will offer his/her/their services wherever and whenever necessary to ensure the success of our client services.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Salary range for the position: $150,000 - $300,000/Yr. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 25 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).