Product Operation Consultant

Job Description

The ProdOps team is responsible for all operational management of one of Pismo's largest products, the migration product. This includes planning and executing the migration process from end-to-end. The team currently consists of four people (Senior Manager + 3 Consultants), working collaboratively and in shifts to ensure successful migration processing and a smooth experience for the clients/teams involved.

What you will do:

• Support customer migration process, define timeline, and management of all migrations process
• Support Product Operational team and squads to solve operational issues
• Work closely with the Engineering Team to identify operations issues and bring them to the squads to improve the products and features
• Be the key person to support the efficiency between engineering, product, and customers
• Development support materials and documentation about the product business and processes that involve the operation process
• Help the Product, Implementation and Engineering Team to support the customer implementation
• Work closely with the customers and IT Governance team to support the Product Manager on customer cards
• Building and iterating systems that inform the tech team of key user issues and seeing through their resolutions
• Summarizing trends and themes from feature requests, support tickets, and churn reasons
• Compiling reports on recent feature requests and upcoming launches to share with internal stakeholders
• Support feature development and maintenance projects within the product, engineering, and design teams
• Gather and analyze product data, surfacing relevant teams to inform the direction and understanding of key features

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. #LI-Remote

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• Minimum of 5 years of payments background
• Strong SQL, Database, Jira, AI and measurement tools knowledge
• Data driven thinking
• Critical thinking, excellent collaboration, and communication skills
• Ability to work autonomously in a highly demanding and often ambiguous environment, with one team and across multiple teams
• Exceptional verbal and written communication skills are essential: clear, organized, concise, and adaptable to the appropriate audience in a business environment
• Self-motivated with critical attention to detail, deadlines, reporting, and development of data-driven recommendations to inform strategic decisions
• Willingness to work varied hours (working in different times/shifts)
• A mix of Product and Technology skills
• Advanced English Level
• Spanish and Phyton are a plus

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.