Engine Field Service Technician - Level III

DESCRIPTION

We are looking for a talented Engine Field Service Technician - Level III to join our team specializing in Service for our Service Operations Department in Accra, Ghana.

In this role, you will make an impact in the following ways:

• Deliver high‑quality diagnostics, repairs, overhauls, and rebuilds across multiple engine products with minimal supervision, ensuring reliable outcomes for customers.
• Build and maintain strong customer relationships by providing prompt, efficient, and professional service that consistently meets customer needs.
• Apply specialized tools, documented procedures, and company policies to accurately diagnose and resolve complex technical issues at customer sites.
• Perform preventative maintenance in line with established schedules and standards to improve engine performance, reliability, and longevity.
• Escalate unresolved or complex issues appropriately to product specialists or leadership to ensure timely and effective resolution.
• Coach, guide, and share technical knowledge with technicians and apprentices, supporting skill development and high service standards.
• Identify additional service or sales opportunities during customer interactions, contributing to business growth and customer value.
• Ensure full compliance with Health, Safety, and Environmental policies while maintaining accurate documentation, well‑kept tools, and a safe, professional work environment.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Advanced technical expertise to independently diagnose, escalate, and resolve complex, high‑risk engine issues across borders, including in remote or time‑critical environments.
• Strong technical leadership capability to mentor and guide technicians, enforce technical and safety standards, and drive consistent, high‑quality repairs across customer and dealer sites.
• Confidence and professionalism to act as the technical authority during critical customer engagements, including major breakdowns, commissioning, warranty discussions, and OEM coordination.
• Proven ability to repair and maintain mechanical and electrical systems by following documented guidelines, using specialized tools efficiently, minimizing cost of ownership, and restoring equipment to pre‑failure condition.

QUALIFICATIONS

Education/ Experience:

• Apprentice‑trained Engine Technician qualification (preferred).
• Technician level 1, 2 or 3, Engineering Degree or Diploma.
• Vocational diploma from a relevant technical institution.
• Locally valid driving permit.
• Significant hands‑on experience in heavy‑duty field service operations, preferably within mining, power generation, or industrial environments.
• Proven ability to work autonomously in remote, cross‑border, or high‑pressure operational settings while maintaining Cummins safety, quality, and service standards.
• Strong communication skills to clearly explain complex technical issues and solutions to customers, dealer personnel, and internal Cummins stakeholders.
• Ability to communicate in French to support technical discussions in francophone markets (advantageous but not mandatory).

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID 2426980

Relocation Package No

100% On-Site No