Quality Analyst - Shipping

DESCRIPTION

We are looking for a talented Quality Analyst – Shipping to join our team specializing in Quality for our Cummins Inc. facility in Whiteland, IN.

In this role, you will make an impact in the following ways:

• Ensure accurate, timely documentation and data entry that supports informed decision-making for the team, department, or organizational leaders.
• Improve operational efficiency by researching information, preparing statistical reports, and responding effectively to routine and complex information requests.
• Maintain data integrity by gathering, verifying, and compiling information across reports, presentations, forms, databases, and spreadsheets.
• Enable smooth daily operations by coordinating meetings, conference calls, correspondence, and visitor interactions with minimal supervision.
• Serve as a reliable point of contact by responding to or redirecting internal and external inquiries promptly, accurately, and professionally.
• Support financial and vendor processes by preparing payment documentation, submitting requests in accounting systems, and resolving related inquiries.
• Strengthen consistency and compliance by documenting, maintaining, and updating departmental policies and procedures.
• Contribute to continuous improvement by participating in business improvement projects and acting as an informal resource for less-experienced colleagues.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Demonstrate a proactive, customer-focused mindset by taking initiative on new challenges, communicating clearly across diverse audiences, and building strong relationships to deliver effective, customer-centric solutions.
• Plan, prioritize, and execute work effectively while holding yourself and others accountable to meet commitments aligned with organizational goals.
• Analyze qualitative and quantitative data to identify meaningful patterns and insights, applying sound business judgment, statistical principles, and problem-solving techniques.
• Translate data into clear, actionable insights by validating data, drawing well-supported conclusions, and enabling data-driven decision-making.
• Communicate complex findings effectively through clear data visualization, reports, and dashboards that tell the story of business problems, root causes, and solution options.

Education/Experience

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Requires significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.

QUALIFICATIONS

Additional Information

• College Degree Preferred

Core Responsibilities:

• Investigate shipment discrepancies, determine root causes, and implement preventive measures to ensure ongoing quality and compliance.
• Support customer claims process and co-ordinate between shipping office and claims analyst team.
• Actively support the Quality team with additional activities as needed to meet quality targets and drive continuous improvement.
• Ability to occasionally lift up to 35 lb. as required to support operational activities.

Skills Needed for the Role:

• Strong ability to prioritize tasks, manage competing deadlines, and maintain attention to detail in a fast-paced environment.
• Excellent verbal and written communication skills with a customer-focused mindset.
• Strong computer skills and data analysis skills.
• Demonstrated experience with data entry, report generation, and office productivity tools (e.g., Microsoft Excel, PowerPoint, databases).
• Ability to handle sensitive information with professionalism and discretion.
• Strong organizational and problem-solving skills.
• Experience working cross-functionally with internal teams and external stakeholders with a collaborative mindset.
• Ability to explain complex topics clearly to diverse audiences.

Compensation (for United States)

Please note that the salary range provided is a good faith estimate on the applicable range. The

final salary offer will be determined after considering relevant factors, including a candidate’s

qualifications and experience, where appropriate.

Job Quality

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2426810

Relocation Package Yes

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.