Customers are at the core of most businesses, but not every business takes the time to understand what their customers actually want and need. Great Leaders are customer centric - and in this live Q&A you'll learn how to leverage those customer relationships to nail your next leadership role! Ask Irit Eizips, a Customer Success thought leader anything, and take your career (and your Customer Success program) to the next level. MEET THE SPEAKER: Irit Eizips is Customer Success thought leader who’s mission is helping high growth companies, establish a proactive and scalable customer success practice. Irit is frequently featured in podcasts, books, and industry events as a subject matter expert on customer success strategy. In 2014, Irit founded CSM Practice, a boutique consulting firm providing scalable solutions to reducing churn, increasing upsells and growing advocacy. Connect with Irit Eizips on Twitter, YouTube or sign up for her weekly Customer Success newsletter. About CSM Practice: CSM Practice specializes in the design and implementation of best of breed scalable customer success programs using an optimal combination of strategy, playbooks, and technology. CSM Practice is the first to develop accelerated methodologies for customer success programs and is continuously producing thought leadership content for the Customer Success community. The company was founded in 2014 and is headquartered in Sunnyvale, California. Additional information can be found at www.csmpractice.com or connect with CSM Practice on Twitter, Pinterest, Instagram and Facebook.