What Is An NPS Score? How To Measure Customer Satisfaction

Mary Poppen
Mary Poppen
What Is An NPS Score? How To Measure Customer Satisfaction

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The Net Promoter Score (also known as NPS) is becoming increasingly more prevalent across businesses worldwide. But what exactly does NPS mean, and how can companies utilize this score to improve processes, customer experience, and growth? Join Mary Poppen, Chief Customer Officer of Glint,...

The Net Promoter Score (also known as NPS) is becoming increasingly more prevalent across businesses worldwide. But what exactly does NPS mean, and how can companies utilize this score to improve processes, customer experience, and growth? Join Mary Poppen, Chief Customer Officer of Glint, for a live Q&A to answer all of your pressing questions!


Meet The Speaker

Mary Poppen
Mary Poppen

Mary Poppen is Glint’s Chief Customer Officer, responsible for driving and scaling the company’s ability to delight its customers. She was previously Global Head of Innovation Enablement at SAP SuccessFactors, and Chief Customer Officer for SAP’s Global Cloud business before that. Mary holds a Master’s Degree in Industrial/Organizational Psychology and has over 20 years of business consulting and leadership experience. She has published research and speaks frequently on the topics of performance and process improvement. In addition, she is a well-recognized customer experience thought leader, presenting at global events and conferences on this topic as well as serving as a Board Advisor and executive mentor in this space.