Recorded Live Chats

Harnessing The Power Of Customer Success

Harnessing The Power Of Customer Success

For quick access to this video only, please enter your email.

Watch now

97% of Scout RFP customers see 10x+ ROI within the first year of using Scout — and 89% of Scout users launch their first event within a week. How does Scout RFP maintain such a high customer success rate? It all comes down to making their customers happy, something Allison Yount, Head of Customer Success is very familiar with! Join Allison Yount and Michelle Barberini, a Sales Recruiter, for a live Q&A about developing a successful customer success strategy and learn all about new opportunities at Scout RFP!

Scout RFP is hiring! Make sure to check out all of their open opportunities here, and bring your questions to this chat! 

You asked, their answering:

  • What are the top three things you feel have contributed to your success? 
  • What's the biggest blocker you've ever faced? How did you overcome it? 
  • What's a tip that all Customer Success Managers should be doing, but probably arent?
  • & More! 

MEET THE SPEAKERS: 

Allison Yount is the Director of Customer Success at Scout RFP, and joined Scout over 4 years ago as one of the first 10 employees. She started her career in Elementary Education and eventually moved into sales to capitalize on her entrepreneurial spirit. She loves working with customers to realize ROI and employ industry best practices. Outside of work, Allison loves to spend time outdoors with her family and golden retriever Walter.

Michelle Barberini is a Sales Recruiter for Scout RFP. She has a 15+ year career in recruiting. Prior to Scout, she was the Head of Recruiting for a direct sales company and a Recruiter for Salesforce for several years. Michelle enjoys working closely with Hiring Managers to ensure a smooth recruiting process and to help find the best talent for Scout! In her free time, she enjoys it by spending time with her three boys and husband on the SF Peninsula. 

More Live Chats That Might Be Interesting For You

see all live chats
Pivoting Into An Engineering Career
Pivoting Into An Engineering Career

Career pivots are becoming the norm thanks to bootcamps and a plethora of online resources. It's safe to say that pivoting into a career in engineering isn't as challenging as it once was - but still a pretty daunting task! Anjali Merchant and Hannah Barton are both career pivoters who've found a home at Polis, a company that's reinventing how people communicate. Ask Anjali and Hannah anything about becoming engineers in this live chat - and find out more about the company they call home! You asked, they're answering: What did you do before working at Polis? Which route did you take to become engineers? What advice do you have for other pivoters looking to start a career in Engineering? Is Polis hiring? & more! MEET THE SPEAKERS: Anjali Merchant Anjali graduated with a B.A. from Middlebury College and M.S. from Yale University. After working as a technology consultant, Anjali studied full-stack software engineering at the Grace Hopper Program, an all women programming school. She is currently a software engineer at Polis. Hannah Barton Hannah received her bachelor’s degree in Philosophy with a minor in Physics at Brandeis University. After working in sales at a large organic food company for several years, she attended Grace Hopper and switched careers into software development. She works as a software engineer at Polis.

How To Be Customer Centric | Tips For Nailing Your Next Leadership Role
How To Be Customer Centric | Tips For Nailing Your Next Leadership Role

Customers are at the core of most businesses, but not every business takes the time to understand what their customers actually want and need. Great Leaders are customer centric - and in this live Q&A you'll learn how to leverage those customer relationships to nail your next leadership role! Ask Irit Eizips, a Customer Success thought leader anything, and take your career (and your Customer Success program) to the next level. MEET THE SPEAKER: Irit Eizips is Customer Success thought leader who’s mission is helping high growth companies, establish a proactive and scalable customer success practice. Irit is frequently featured in podcasts, books, and industry events as a subject matter expert on customer success strategy. In 2014, Irit founded CSM Practice, a boutique consulting firm providing scalable solutions to reducing churn, increasing upsells and growing advocacy. Connect with Irit Eizips on Twitter, YouTube or sign up for her weekly Customer Success newsletter. About CSM Practice: CSM Practice specializes in the design and implementation of best of breed scalable customer success programs using an optimal combination of strategy, playbooks, and technology. CSM Practice is the first to develop accelerated methodologies for customer success programs and is continuously producing thought leadership content for the Customer Success community. The company was founded in 2014 and is headquartered in Sunnyvale, California. Additional information can be found at www.csmpractice.com or connect with CSM Practice on Twitter, Pinterest, Instagram and Facebook.

Climbing The Ladder With Baby On Hip - Tips From A Single Mom
Climbing The Ladder With Baby On Hip - Tips From A Single Mom

Climbing the ladder is hard enough - climbing the ladder while raising a child, alone, is even harder. Take it from Aja Y. Martinez, Assistant Professor of Writing and Rhetoric at Syracuse University, who's been there and has shared her story in this viral blog post, it's not easy, but it can be done (and she would't take back those experiences)! Aja is sharing her story with the PowerToFly community while answering your questions about how you too, can rise to the top of your career as a single mom and change the path for mothers to come. MEET THE SPEAKER: Aja Y. Martinez is Assistant Professor of Writing and Rhetoric at Syracuse University. Her scholarship, published nationally and internationally, focuses on rhetorics of racism and its effects on minoritized peoples in institutional spaces. Her efforts as teacher-scholar strive towards increasing access, retention and participation of diverse groups in higher education.