Connecting with Qualtrics Mexico City: Discover an impactful career in Experience Management

“We see DEI as a business priority at the same level as any other business health metric. It is also just the right thing to do – If you don’t have DEI you essentially have a broken human experience.” - Zig Serafin, CEO

Diversity, Equity, Inclusion, and Belonging (DEIB) is a cornerstone of Qualtrics. We seek for ourselves representation that matches the world around us and inclusion that far exceeds it. This plays a critical role in our business and our social impact. We strive for inclusion and belonging for all of our team members and an environment that is psychologically safe.

Here are a few things we do as we continually strive for diversity, equity, inclusion, and belonging:

• Share our yearly DEI report
• Participate in a yearly audit to ensure we have pay equity at Qualtrics.
• Provide Unconscious Bias training for all team members globally.
• Require Inclusive Leadership training for all managers.
• Build and celebrate communities within Qualtrics for underrepresented minorities.

“I joined MosaiQ almost 4 years ago. It was so refreshing to see a company provide the opportunity for its diverse employees to have a safe space to share ideas, to have open conversations, and often to teach our colleagues something about our unique communities. I am fortunate to have been able to lead Juneteenth for the past 2 years at Qualtrics. Planning fun events to help educate those around us, and coming together to host a celebration of our community is one of my favorite times of year.” - Eden

We are grateful and humbled to have received many external acknowledgements for our progress to date:

Learn more about DEI at Qualtrics by visiting our DEI-focused web page and exploring the Qualtrics Life blog.

Meet our Team:

“I do what I do because at one point I never saw my potential. I am learning now that any experience can change your life. I went from having no direction to having endless possibilities and opportunities. Qualtrics has given me a new meaning to experience — what it can do for, not just me, but others as well.” - Kennedy

Sales

Our salespeople are self-motivated and resilient. We foster a collaborative environment where they have the opportunity to innovate and be autonomous. We are category creators and we bring that into everything we do. Being a salesperson at Qualtrics requires determination, creativity, and the empathy to understand your customers.

“I never considered sales until mid-college. I am an introvert and I used to hate talking on the phone but loved building relationships. Multiple members of my family are in sales and it was something I considered to be too challenging because I thought it seemed like something only extroverted people would enjoy. I realized that sales could be a good fit for me because I am not the “typical” salesperson. I have come to find that sales is a great fit because I am passionate about building relationships, interested in learning the “why,” and extremely competitive. I have found sales to be a great place to build a great foundation for a career in business because it enables you to understand the business as a whole. I am so glad I chose sales at Qualtrics!” - Brooke

Engineering

Our engineers are creative, collaborative, and have excellent problem-solving skills. The Experience Management space requires constant shape-shifting — every company needs individualized support and our engineers make that happen. Our teams are small, which allows for high visibility, growth, and impact. They are given the space to take risks and learn from mistakes in order to find the right solutions for our customers.

“I spent two years as a Technical Program Manager for Engineering Services but decided I wanted to work more closely with product features. My manager was fully supportive of me moving, even though I had just come back from maternity leave. She helped me through the process of moving teams, while at the same time continuing to support me for promotion — I was promoted to Senior TPM while also moving teams. So again, my manager was completely supportive of me in that aspect of my career growth. I think this is a great example of the culture here at Qualtrics.” - Susan

Services

This role requires people who are naturally curious, communicative, and are excellent at building relationships with customers. They are problem solvers who can pivot and do what they need to to find the best solutions for customers.

“Customer success isn’t customer support! While we do get involved in high-priority support issues, our role is much more holistic. We're looking to make sure that all of the right components are in place for our clients to drive business value from their investment in Qualtrics software. This includes a variety of other factors like program design and configuration, support and governance models, data analysis, dissemination of insights, org design, and change management - basically, we support clients on the design and execution of their entire XM program.” - Erica

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