OFFICE HOURS: Products Designed with the Consumer in Mind: Best Practices for the Customer-Centric Approach
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As a Director of Product Management in the Cyber Security Industry, part of differentiating my product wasn't just the security that it brings, but also the value, usability and confidence the product gave to customers. Understanding what customers need is a challenge and it's not always what...
As a Director of Product Management in the Cyber Security Industry, part of differentiating my product wasn't just the security that it brings, but also the value, usability and confidence the product gave to customers. Understanding what customers need is a challenge and it's not always what you might think it is. Sometimes as product managers we might rush to conclusions and create a feature when there is no user on the other end for it.
In this session I will answer:
- How to approach product management with the customer in mind
- What tools you can leverage to do so
- How to adopt a customer centric approach when building a product
Meet The Speaker
With almost 11 years of experience in Cyber Security, in both management and technical leadership positions I have been able to lead the major, strategic road-map and feature design of my company's product, leading innovation and differentiation of the product within the market. Recently shifting towards go-to-market strategies and sales enablement in order to breach a larger market segment for the product. Previously, I had relocated to Spain, growing the region in the functions of pre-sales, outbound product management and business development. I have also previously led cyber analyst teams, cyber operations and research.
My name is Avishag. My passion is helping women succeed in achieving their career or personal goals. To do this, I strive to lead by example, setting my personal goals high, learning as much as I can along the way and giving back, encouraging my peers, mentoring women in tech and by creating cyber-security education programs for women.
I love working with people. My passion is working with excellent people, building amazing products customers love, storytelling, and taking those products to market.
I speak three languages fluently; English, Hebrew and Spanish, and am currently learning Chinese.
I love bouldering (a form of free fall rock climbing), yoga and painting and have been fortunate enough to exhibit my work both in Israel as well as Japan.
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Q&A
Q&A guidelines-
For people that are just starting their business, how to build trust with customers and do not look like just another product chasing theirs money and time?
By: Adriele, Mechanical EngineerPosted on 2020-12-28 -
What are recommended strategies to better engage cross-functional stakeholders to improve product management in terms of balancing internal objectives with customer-centric scope?
By: Ilene, Vice presidentPosted on 2020-12-28 -
How do you prioritize your Product backlog taking into consideration your customer needs, tech debt, legal & regulatory items etc.?
By: Sherry, ExecutivePosted on 2020-12-27 -
How would you prioritize among product features?
By: Harika, Business AnalystPosted on 2020-12-27 -
How do you think about the priority customer segments & their needs for Cyber Security products?
By: Rachana, Product ManagerPosted on 2020-12-27 -
What has been the grearesr barrier to adoption and how are you overcoming this?
By: NicholasPosted on 2020-12-20 -
Can I work as a Product Manager in cyber-security with a Mechanical engineer and Masters in Engineering Management background?
By: MalavikaPosted on 2020-12-14
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