Job Details
Job Summary
We are searching for a results-driven Senior Account Manager to join our expanding sales team. As the quarterback of the customer, you will be responsible for ensuring the client receives the highest level of customer service for Strategic Accounts. You will be managing an existing book of business from across our portfolio, and as such, it’s imperative that you ensure all renewals and reoccurring business is not only maintained but you are able to upsell and cross-sell our other services in order to add value. The Senior Account Manager is also able to leverage support from our new business hunting team to find new revenue streams as well as our subject matter experts in our services organization. Duties include devising strategic sales plans, managing relationships with our existing clients, maintaining in-depth account profiles on key clients, ensuring on-time renewals, accurate forecasting, and educating your clients on industry news and innovations.
To ensure success as Senior Account Manager, you should be adept at market research and skilled in forming long-lasting, mutually beneficial relationships. A Senior Account Manager will be someone with the ability to maintain and develop C-level relationships through a customer-oriented approach & sales expertise resulting in increased profitability. Ultimately, an outstanding Senior Account Manager will keep a close eye on clients' feedback to ensure that our products and services always exceed expectations.
Role and Responsibilities
- Developing and executing sales plans to meet these quotas.
- Organizing and presenting monthly or quarterly customer business reviews.
- Upselling and cross-selling our services on existing renewals and managed services.
- Building relationships in multiple dept/contacts within organizations & network with our partner ecosystem.
- Executing and nurturing opportunities via our Account Based Marketing approach.
- Establishing and nurturing strong relationships with current customers.
- Traveling to businesses to conduct sales presentations.
- Managing your pipeline and forecast in a timely and accurate fashion.
- Resolving clients' concerns in a timely and amicable manner.
- Presenting in-depth reports to the director of sales and other stakeholders, as required.
- Conducting regular market research to maintain updated knowledge of consumers' needs and competitors' activities.
- Partaking in industry events to refine your skills and maintain mutually-beneficial business relationships.
- Organizational Alignment.
- Reports to the Strategic Sales Leader.
- Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed.
- Closely coordinates company executive involvement with customer management.
- Works closely with Sales Operations, Customer Success Team, and other departments to ensure customer satisfaction and problem resolution.
- This position may have direct report staff assigned to support responsibilities in specific customers.
What we offer
- Generous base pay with uncapped commission structure that includes accelerators.
- Independent environment without a lot of red tape where you are empowered to make decisions.
- Full suite of medical coverage with A+ carriers, Dental and Vision with strong employer contributions
- Additional voluntary coverage available for Pet, Identity Theft Protection, Accident & Critical Illness
- 401k program with employer matching 50% up to the first 10% of employee’s contributions
- Wellness plan that includes credits to premiums, employer contributions towards savings plan of your choice.
- Access to EAP and concierge services
- Pre-Paid Legal at no cost
- Plentiful PTO that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time
- Employee stock purchase plan
- Learning and development opportunities galore
- Tuition reimbursement
- And much more!
- Specific to Milwaukee-based office employees: company paid parking.
- Winning culture, inclusive environment, and friendly people all over the world
As a culture first organization, being together is how we learn and grow. We come together in-person for at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.
Success Criteria
- Engage Subject Matter Experts (SMEs) as needed to be successful in the role.
- Ensure account plans are maintained for your top accounts.
- 75% of time is spent in front of customers.
- Engage Subject Matter Experts (SMEs) as needed to be successful in the role.
- Meet/exceed assigned quota
Organizational Alignment
- This is an excellent opportunity to join SoftwareOne’s high performance sales team, working with some of the best and brightest sales talent in the industry.
- Collaborate with the broader sales organization, sales operations, customer success, and delivery resources to ensure customer satisfaction and problem resolution.
- This role will report to a Commercial or Strategic Sales Leader.
SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the... Read more