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Job Details
At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. The role is part of the global Juniper Apstra Technical Assistance Center (JTAC) organization. We are a diverse team of dedicated and highly skilled people who represent many nationalities, working in a dynamic and flexible organization, dedicated to delivering better-than-expected support for our customers. If you are an experienced network engineer with in-depth knowledge of data center technologies and would like to work with state-of-the-art software, don't hesitate—apply today! Responsibilities:Responsible for responding to customer issues via phone, Email and the Juniper Support PortalDocument Customer issues in-depth, understanding their environment and the impact of their issue Escalate Customer issues with Engineering to drive issues to resolution or develop workarounds for customers.Gather and document customer requirements for product feature enhancements.Assist Sales and Customer Engineering with engagements and field testing.Assist with product development and testing.Assist with the production and development of internal documentation Minimum Qualifications:BA/BS in a technical field or equivalent practical experience,3 years experience in a customer-facing role.Excellent written and verbal communication skills, especially the ability to present complex technical information in a clear and concise manner.Familiar with the software or networking market/industry.Located in the NetherlandsFluent in spoken and written EnglishAble to work occasional 24x7 on-call shifts Preferred Qualifications:5 years experience in a customer-facing role.Knowledge and experience with developer-focused platforms, frameworks, and toolsNetworking experience with Cisco, Arista, Juniper, Cumulus Linux, or other Network Operating SystemsIn-depth experience with Network technologies such as TCP/IP, BGP, Ethernet and EVPNBasic knowledge of data structures, algorithms, HTTP/REST APIsFamiliar with Linux, Python, and version control systems such as Git ABOUT JUNIPER NETWORKS Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook. WHERE WILL YOU DO YOUR BEST WORK? Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world... ]]>
About the Company
Juniper Networks
Sunnyvale, CA, United States
Juniper Networks is leading the revolution in networking, making it one of the most exciting technology companies in Silicon Valley today. Since... Read more