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Job Details
Role Description & Responsibilities: Here at DASSAULT SYSTEMES (3DS), we empower people with passion to change the world. Let us open new horizons together with the power of 3DEXPERIENCE virtual universe! · We are seeking a Customer Success Manager who can cultivate lasting customer relationships, advocating for their needs and ensuring satisfaction. · Resolve inquiries swiftly, delivering personalized experiences and adhering to agreements. · Drive successful deployment of 3DS solutions, ensuring they meet or exceed expectations. · Implement strategies for engagement and satisfaction within online communities. · Mediate conflicts and provide timely solutions to member concerns. · Collaborate closely with professional services, product management, support, and sales teams. · Maintain meticulous project data accuracy to facilitate solution convergence and mitigate risks. · Develop and deliver Customer Success Services as outlined in contracts and service offers. · Hold yourself accountable for flawless execution of service level agreements. · Bridge Out of the Box (OOTB) gaps to ensure timely go-live. · Handle business escalations adeptly through holistic situation assessment and resolution. · Masterfully manage tasks and oversee multiple projects, navigating internal and external constraints. Qualifications: · Bachelor's degree required, preferably in a relevant field. · 2 to 8 years of successful software deployment experience preferred. · Background in customer deployment and/or R&D is advantageous. · Experience with 3DS software and knowledge of 3DExperience are pluses. · Familiarity with SaaS environments and social media/community management tools is desirable. · Customer-centric mindset with strong organizational skills. · Proficiency in business value, process acumen, and project implementation. · Demonstrated perfect execution profile and understanding of 3DS company operations. · Knowledge of sales, services, R&D, and support processes/tools. · Ability to capitalize on knowledge, manage change, and communicate effectively. · Understanding of business processes is beneficial.
About the Company
Dassault Systèmes
Waltham, MA, United States
At Dassault Systèmes (3DS), we harmonize product, nature and life for a more sustainable world. In life, there are no rehearsals. Thanks to our... Read more