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Job Details
At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.
- Review backlog regularly and take ownership of open service orders to set up related agreements as per the defined process within SLA (Service Level Agreement)
- Maintain accurate order tracking files.
- Coordinate with the global & theatre contracts team as required (while dealing with order issues/service delivery/logistics)
- Support global & theatre contracts team whenever required.
- Recommend and implement procedures to improve process practices, techniques & efficiency.
- Assist in quality checks whenever required.
- Graduate with 1-4 years of experience preferably in a customer support team.
- Experience in service agreement and/or order administration will be an advantage.
- Good oral and written communication skills
- Literacy in various PC applications & Microsoft Office tools is a must.
- Experience in SAP will be a clear benefit.
- Good interpersonal skills
- Good organisational skills
- Attention to detail.
- Reliable
- Ability to consistently meet deadlines.
- Flexibility (should be willing to work extra hours/weekends during quarter ends)
- Ability to adapt to change.
- Ability to perform repetitive tasks of high volumes with high quality output.
- Ability to work independently and as part of a team.
About the Company
Juniper Networks
Sunnyvale, CA, United States
Juniper Networks is leading the revolution in networking, making it one of the most exciting technology companies in Silicon Valley today. Since... Read more