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Job Details
We are looking for a talented SERVICE ADMINISTRATOR to join our team specializing in service for our Sales and Service department in Hodgkins, IL during the hours of 7:00am-3:30pm. In this role, you will make an impact in the following ways:
- Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
- Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.
- Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
- Review work orders to ensure accuracy for invoicing and warranty.
- Complete required training on a timely basis.
- Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
- Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
- Prior experience in service & repair, or warranty related field preferred.
- Excellent computer skills using multiple software platforms.
- Ability to thrive in fast-paced environment with multiple priorities.
About the Company
Cummins Inc.
Columbus, IN, United States
Cummins Inc. is a global power leader with complementary business segments that design, manufacture, distribute and service a broad portfolio of... Read more